Software Implementation Coordinator

This is a remote position.

Responsibilities:

• Manage 8-15 concurrent implementation projects for our SaaS platform
  

• Coordinate directly with clients to collect necessary data, pictures, and assets
  

• Liaise between internal teams and customers to ensure project timelines are met
  

• Follow and maintain well-documented processes for project implementation
  

• Participate in client calls and email communications to manage project progress
  

• Provide regular updates to the implementation team lead on project statuses
  

• Facilitate the flow of information and data between multiple parties involved in the implementation process
  

Requirements:

• Strong familiarity with SaaS platforms, particularly in the built environment
  

• Excellent communication skills, both written and verbal
  

• High level of technical aptitude, though coding skills are not required
  

• Ability to understand and use technical jargon related to building systems
  

• Strong project management and organizational skills
  

• Proficiency in using various internal tools for project tracking and management
  

Scope:

• Manage the entire implementation lifecycle from post-sales to project completion
  

• Coordinate with multiple stakeholders including clients, internal teams, and integration partners
  

• Handle projects of varying complexity and scale within the building management software domain
  

• Contribute to the refinement and improvement of implementation processes
  

Requirements