LMS Platform Specialist

Establish, implement and maintain external client-facing online training solutions and reporting for all lines of business. Drive awareness of Clario Learn functionality for internal stakeholders and ongoing innovation.

What we offer

• Competitive compensation + shift allowances

• Attractive benefits (security, flexibility, support and well-being)

• Engaging employee programs

• Technology for hybrid working and great onsite facilities

What you will be doing:

Leads program implementation, including testing and pilots of standard and study specific content, including:

• Ensuring continued improvement of the LMS by performing quality checks on the current structure and recommending enhancements to the content and implementation

• Uploading and maintaining curricula content and assessments for all lines of business 

• Providing level 2 support and troubleshooting

• Providing automated reporting to key LMS stakeholders

• Maintain an overall schedule of curricula implementation timelines and ensure the correct content is delivered to the correct group of learners

• Develop and document all guides, processes, standards and procedures involving the LMS

• Ensure the LMS vendor is delivering as expected on SLA, provide feedback, governance, issue management and coordinate enhancement requests as needed

• Collaborate with other teams and Clario initiatives that incorporate the LMS

• Previous knowledge on Cornerstone and Absorb LMS Platforms

• Focus on AI tools and their integration

​

Other duties and responsibilities:

• Maintain standards across all lines of business to ensure a harmonized eLearning structure

• Create scheduled and ad-hoc reports for internal evaluation and external use

• Support Instructional Design team members on how to follow the new LMS standards for curriculum and course creation 

• Resolve access and syncing issues for Site Users and troubleshoot root cause of issues with Research and Development team​

What we look for:

• BA/BS or equivalent

• 1-2 years of experience designing and developing technical course materials using proven instructional design methodologies

• Knowledge of eLearning solutions for software application training

• Ability to meet deadlines, prioritize, and deliver quality results in a time-sensitive environment

• Strong training skills (i.e. is able to determine appropriate training methodology based on identified needs)

• Exceptional written and verbal communication skills 

• Excellent decision making, analytical and problem solving skills 

• Track record of cross functional collaboration

• Demonstrated success managing complex projects from start to finish, and working effectively with external vendors, as needed

• Experience in creating and managing rapid training engagement processes including: adaptive training plans and timelines preferred

• Experience in eLearning Instructional Design (ID) preferred

• The ability to learn technical products quickly using pre-release documentation and pre-release software preferred

• Utilizing virtual delivery platforms such as Absorb preferred

• eLearning or training-related professional certifications are a plus  

• A track record of implementing successful global programs preferred

• Experience in implementing Learning Management and Content Management solutions preferred​

The duties and responsibilities listed in this job description represent the major responsibilities of the position. Other duties and responsibilities may be assigned, as required. Clario reserves the right to amend or change this job description to meet the needs of Clario. This job description and any attachments do not constitute or represent a contract.

The Department Head has the discretion to hire personnel with a combination of experience and education, which may vary from the above listed qualifications.