Sr. Program Coordinator

At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.

Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!

The Company:

Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.

What’s in it for you:

Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.

Address:

The Store Experience Sr. Program Coordinator will assist in the development and enhancement of store-facing solutions, focusing on delivering exceptional customer and team member experiences. This role involves collaborating with various departments to ensure seamless implementation and continuous improvement of store systems and processes.  The role will work closely with the VP of Store Experience and other key stakeholders to ensure teams and customers experiences are exceptional.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Assist in creating the process and systems roadmap by gathering continuous feedback from field users, field facing support functions, and other key stakeholders.
• Engage with the Store Experience Council (both US and LatAm) on problem/solution sessions as well as requirements feedback checkpoints.
• Develop training materials for team members in partnership with Training and Operations.
• Structure a change management and communication process for the implementation of new system and process changes in coordination with key departments.
• Support the development and monitoring of key performance indicators to track adoption, satisfaction, efficiency and other key KPIs.
• Develop a process for feedback from field users to provide sentiment on problematic areas of focus for the team.
• Build strategic relationships with cross-functional teams across design, IT, operations, Digital team and other key internal and external business stakeholders.
• Assist the VP of Store Experience in maintaining the strategy roadmap for the overall program.
• Bilingual (Spanish/English) speaker required.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in business, Marketing, IT, or a related field.
• Proven experience in product management, preferably in a retail or store environment.
• Strong understanding of user and customer experience principles.
• Excellent project management and organizational skills.
• Ability to work collaboratively with cross-functional teams.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.

EZCORP is an Equal Opportunity Employer