Job description

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CPT-7061 RingCentral Admin

REQUIRED SERVICE: Technical Support VA
REQUESTED EXPERIENCE TIER LEVEL: Junior level - Advanced level
MIN. HOURS/WEEK: 20 - 40 hours a week
SHIFT TIME ZONE: PST
SHIFT HOURS: TBD
SHIFT DAYS: Monday - Friday
Number of VAs: 1

PREFERENCES
GENDER PREFERENCE: NONE
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: neutral accent
REGION PREFERENCES: NONE

Job Title: RingCentral Admin Support

Job Summary:

The RingCentral Administrator is responsible for the administration, configuration, and support of the RingCentral communication platform within the organization. This role involves managing user accounts, setting up new devices, troubleshooting issues, and ensuring that the RingCentral system operates smoothly and efficiently. The ideal candidate will have a strong understanding of VoIP systems, excellent problem-solving skills, and the ability to work effectively with cross-functional teams.

Responsibilities:

System Administration:
Manage and maintain the RingCentral platform, including user accounts, call flows, and system settings.
Configure and deploy RingCentral devices, such as desk phones, softphones, and mobile apps.
Monitor system performance and ensure high availability and reliability of the RingCentral services.
Manage phone number assignments, porting, and routing.
User Support:
Provide end-user support and training for RingCentral features and functionality.
Troubleshoot and resolve issues related to RingCentral hardware, software, and network configurations.
Assist users with VoIP system issues, including call quality, connectivity, and device compatibility.
Integration and Collaboration:
Collaborate with IT and other departments to integrate RingCentral with other business applications, such as CRM and email systems.
Work with vendors and third-party providers to resolve technical issues and implement new features.
Documentation and Reporting:
Create and maintain documentation for RingCentral configurations, procedures, and policies.
Generate reports on system usage, performance, and call metrics.
Stay up-to-date with the latest RingCentral updates and best practices.

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
3+ years of experience in VoIP or telecommunications system administration, with a focus on RingCentral or similar platforms.
Strong knowledge of VoIP technologies, SIP protocols, and network troubleshooting.
Proficiency in managing cloud-based communication systems.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
RingCentral Certified Administrator (preferred but not required).