Knowledge Management Administrator

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! 

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there.

We're on a mission to redefine the customer experience, and we need a driven Knowledge Management Administrator to join our team!

As a Knowledge Management Administrator at Centorrino Technologies (CT), you will be responsible for developing, organising, and maintaining the company’s knowledge management system (Confluence) to ensure the seamless utilisation of critical information.

Requirements

What you'll do:

• Create, curate, and maintain a centralised knowledge base to ensure up-to-date and accurate content.
• Work with internal teams to identify, document, and standardise processes, procedures, workflows, and technical guides.
• Regularly audit and update knowledge articles, ensuring relevance and alignment with current business practices.
• Identify gaps in knowledge resources and work with subject matter experts (SMEs) to develop new content.
• Provide training and support to employees on the effective use of knowledge management systems and tools.
• Conduct workshops or webinars to promote a culture of knowledge sharing within the organisation.
• Act as a liaison between teams to ensure the smooth transfer of information and knowledge resources.
• Establish and enforce knowledge management best practices, policies, and standards.
• Develop and monitor key performance indicators (KPIs) to measure the impact and utilisation of the knowledge management system.

What you'll bring:

• Previous experience in a knowledge management, content management, or documentation role, preferably in the IT or Managed Services industry.
• Strong proficiency in knowledge management tools (e.g., Confluence, ConnectWise or other ITSM platforms).
• Exceptional organisational and analytical skills, with attention to detail.
• Excellent written and verbal communication skills, with the ability to convey technical concepts in an easy-to-understand format.
• Proven ability to work collaboratively across teams and build relationships with key stakeholders.
• Understanding of IT service management frameworks (e.g., ITIL) and their relevance to knowledge management.
• Ability to handle sensitive information with confidentiality and integrity.
• Certifications in ITIL, or related disciplines are advantageous. 

Benefits

Why You'll Love Working Here: 

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: 

• Hybrid working (for majority of our roles) with team anchor days to support collaboration. 

• Extensive training and development opportunities that enable continual growth as part of your career planning. 

• Extensive discounts and benefits to maximise your money. 

• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. 

• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. 

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. 

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.