Senior Program Manager, High Reliability

Job Summary:

Aptive is seeking a Senior Program Manager, High Reliability with demonstrated experience in a Government and/or commercial health care operations environment, a thorough comprehension of hospital clinical and business operations, and experience with healthcare transformation efforts.

In this role, the Program Manager will be responsible for supporting the Department of Veterans Affairs (VA) Veterans Health Administration’s (VHA) journey to become a High Reliability Organization (HRO) across 170+ sites of care:

- Manage a large program with multiple concurrent workstreams, multiple subcontractors, and focuses on a number of            complex initiatives that address, implement and apply HRO sustainment across the health system.
- Lead and support HRO cultural transformation.
- Conduct analysis of outcomes.
- Collaborate with senior leaders in utilizing and continuously evaluating and improving existing enterprise-level tools,              organizational structures and systems, and strategies to facilitate the development and sustainment of safe and                    reliable care practices with a focus on leadership commitment, patient safety culture and continuous process                          improvement
- Maintain current knowledge of standards, rules and regulations as mandated by the Department of Veterans Affairs,              Centers for Medicare and Medicaid Services and other quality organizations.   

 
This senior-level, full-time position is fully remote with some possibility for light travel.

Primary Responsibilities:

- Focus on project delivery and business and technical integration, oversight of key business and process enablers.
- Provide strategic direction, vision and leadership. 
- Manage the project team and daily operations of project development, project delivery and oversight of key business            enablers on projects to achieve the project objectives and goals.
- Communicate with project stakeholders across the health care system.
- Provide technical guidance to the project team in performance of the work, and review the quality of all work products
- Organize, direct and coordinate the planning and production of all tasks and support activities.
- Provide staff direction and oversight.
- Assist staff to carry out the functions and activities to address, implement and apply High Reliability Organization                  (HRO) principles and practices.
- Utilize data and comparative analytical processes in recommending design and implementation of innovative                        programs to improve service excellence, customer satisfaction and compliance to patient care and regulatory                        standards.
- Function as a facilitator in implementing action plans and process improvement strategies at service and healthcare              system level.
- Contribute ideas and recommendations for the establishment of standards of care, policies and objectives for the                  enhancement of HRO concepts/culture organization wide.

Minimum Qualifications:

- 10 years of work experience in Government and/or commercial health care operations. 4 years must be directly related to    HRO implementation in a healthcare setting; 5 years should be related to change management.
- Government health care operations consulting experience.
- Master’s degree in a related field of study.
- Experience supporting large Cabinet-level federal agencies, ideally the Department of Veterans Affairs.
- Ability to obtain and maintain a public trust clearance.
- Legal authorization to work in the U.S.
- PMP certified or equivalent.

Desired Qualifications:

- Thorough understanding of the clinical healthcare environment.
- Strong hands-on analytical, project management and communication skills.
- Ability to get up to speed quickly on complex issues; desire to work in a fast-paced, rapidly evolving environment.
- Capable self-starter with a drive to get all types of work done and high attention to detail.
- Excellent ability to communicate across most mediums and settings.
- Accredited, credentialed, and/or certified provider of clinical services or healthcare operations (preferred).

Aptive is a modern federal consulting firm focused on human experience, digital services, and business transformation. We harness creativity, technology, and culture to connect people and systems to impact the world. We’re advisors, strategists, and engineers focused on people, above all else.

We believe in generating success collaboratively, leaving client organizations stronger after every engagement and building trust for the next big challenge. Our work inspires people, fuels change and makes an impact. Join our team to be part of positive change in your community and our nation.

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.