EHR Training Specialist

The Training Specialist will provide our clients with optimum knowledge and use of the software and assist them in their transition to Office Practicum.

This is a US-based remote position.

Essential Functions / Tasks / Duties / Responsibilities:

• Use our blended learning model to train physicians, mid-level providers, clinical staff and support staff in the use of Office Practicum’s electronic health records and practice management software.
• Delivers training through our different modalities of training:
• Instructor Led: 1-1 web based training
• Group Training: Multiple practices, Remote, Onsite 
• Onsite: Go live support, Superuser training
• Webinar: Group monthly webinars 
• Perform workflow analyses and develop electronic based practice workflows during the implementation process on an as needed basis.
• Regularly plan and deliver education/training required for implementation of software solution for go-live.
• Assist in content creation for training outlines as needed
• Stay current with software releases
• Troubleshoot and communicate potential problems and issues at client sites to other members of the implementation team on an as needed basis.
• Regularly provide remote and onsite go-live support for clients.
• Work with staff and physicians to optimize the use of software solutions through continuing education and training.
• Travel up to 2 weeks out of each month to client sites throughout the US.

Competencies 

• Critical thinking
• Ability to conceptualize abstract concepts as they pertain to software
• Problem Solving
• Planning
• Presentation Skills
• Ability to learn new things
• Service oriented / customer focus
• Excellent oral and written communication
• Attention to detail
• Change tolerant
• Professional
• Flexible
• Effectively work independently or in a team
• Perform well under pressure and manage client expectations.
• Modify lesson plans for diverse learning styles.
• Organization
• Time management
• Confident
• Active listening
• Relationship building
• Customer service
• Technologically proficient, using various software applications, e.g., Google Suite, Outlook, Salesforce CRM, GoToMeeting, GoToTraining

Knowledge

• Experienced Medical Biller, knowledge of pediatric billing a plus

Abilities

• Passion and enthusiasm that are easily recognizable
• Conversationalist / An engaged participant
• Friendly / Empathetic
• Takes responsibility for own development
• Independent
• Seeks to understand cause and effect
• Makes the team better

Education / Professional Certifications or Licenses Required:

• Bachelor’s Degree required

Experience Requirements: 

• 2-4 years of EHR training experience that includes an electronic billing component required
• Experience training end users on EHR systems in classroom, at client site and remotely
• Experience developing Training Curriculum materials a plus

Supervisory responsibilities:

• No direct reports

Work Environment / Physical demands/ Travel Requirements:

• Telephone and computer to work
• Quiet/dedicated environment if working remotely
• 50% travel or 2 weeks per month
• Prolonged periods of time sitting when not traveling

Equal employment Opportunity Statement: 

Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law. You may discuss equal employment opportunity related questions with your supervisor or any other member of management.

Americans with Disabilities Act Statement: 

Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.