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Survey Engagement and Administration Coordinator

extra holidays
Remote: 
Full Remote
Contract: 
Experience: 
Expert & Leadership (>10 years)
Work from: 

Offer summary

Qualifications:

Experience in survey administration., Proficiency with Qualtrics and Google Drive., Strong communication skills for client engagement., Project management experience is a plus..

Key responsabilities:

  • Coordinate survey administration and client communications.
  • Support project timelines and oversee survey processes.
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Job description

APPLICATION INSTRUCTIONS:

  • CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Survey Engagement and Administration Coordinator 

This part time position is responsible for coordinating the administration of surveys or research projects, managing client (campus or headquarters points of contact) communications, and supporting internal teams throughout the survey implementation process. This role involves overseeing key activities such as client communications required throughout the survey implementation and reporting cycle, ensuring all tasks are completed efficiently and in alignment with project timelines and objectives. Survey and research projects such as the What Works Surveys, Fraternity and Sorority Experience Survey, National Fraternity and Sorority Scorecard, and or other center research project priorities. 

  

Survey Administration: 

  • Assist with the setup and configuration of client surveys in Qualtrics, ensuring they are shared with the appropriate internal collaboration groups. 

  • Support the management of the client Google Drive/online document portal, facilitating document collaboration and file sharing between clients and internal teams. 

  • Ensure client specifications are integrated before distribution/data collection and timely distribution of completion reports and documents to clients. 

  

Client Engagement: 

  • Coordinate managing contact lists for survey promotion (e.g., VPSAs and FSL Directors) 

  • Coordinate active email communications with active clients and Piazza Center, ensuring timely and effective engagement throughout the survey process 

  • Responsible for oversight and responding to incoming general communications in the Piazza Center's email inbox, ensuring timely and professional correspondence. 

  • Create content and post social media. 

  • Serve as a point of contact for survey administration, coordinating communication and ensuring clients understand survey objectives and timelines. 

  • Assist in managing client expectations during the implementation phase, ensuring alignment with project goals and outcomes. 

  • Support client re-engagement efforts by coordinating outreach and maintaining relationships for future service opportunities. 

  

Project Coordination: 

  • Collaborate with internal staff to coordinate survey timelines for survey distribution and data collection 

  • Provide regular updates on task progress, utilizing project management tools and scheduled check-ins to ensure accountability and transparency. 

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with the University will require successful completion of background check(s) in accordance with University policies. 

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Industry :
Education
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Time Management
  • Collaboration
  • Communication

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