IT Support Specialist (Help Desk)- Must Be Located in Cincinnati, OH

JOB SUMMARY

The Information Technology (IT) Support Specialist I provides first-level use support to CTI Employees and sets up and maintains all phone and computer equipment.

What You'll Do

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Provide first-level support to all CTI employees for computer system hardware, software, and telecommunications
• Procure and install all new electronic devices such as PCs; set up as required
• Meet with all new employees and review setup and procedures for computer and telecommunication devices
• Provide billable IT support to client projects
• Assist with implementing and supporting third-party applications
• Maintain CTI internal systems such as phones, copy machines, and other equipment
• Proactively identify areas where technology can improve business processes and productivity
• Train employees as needed on IT products and enhancements revolving around
• Assist with testing and validation
• Maintain necessary documentation as required by CTI Standard Operating Procedures (SOPs)
• Manage inventory of IT equipment and supplies; replenish as needed, while aggressively watching the budget
• Meet all project deadlines on time and on budget
• Participate in an on-call rotation schedule to provide support to CTI employees for critical IT needs outside of regular business hours

What You'll Bring

• Bachelor's degree or equivalent in Computer Science or Information Technology
• 1 to 3 years of experience working with Desktops, Laptops, and First-Level Support issues, in a complex IT environment
• Preferred: Experience with Active Directory and Office 365

WORK ENVIRONMENT

This job generally operates in a professional office environment.

U.S. Employees Only

• CTI, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Further, nothing contained herein should be construed to create an employment contract.  Employment with all of the Company’s individuals remains at will and may be terminated at any time with or without cause, at the option of either the individual or the Company.
• The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.
• While performing the duties of this job, the individual is regularly required to talk or hear; the individual frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
• The individual is occasionally required to sit, stoop, kneel, or crouch; specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Why CTI?

• Advance Your Career – We support career progression through a structured mentoring program and leadership courses that provide the support needed to grow. We also value ongoing education and training through tuition reimbursement and a dedicated training department.
• Join an Award-Winning and Valued Team – We have an award-winning unparalleled culture that can be felt by our employees across 60 countries. We support a work-life balance and the importance of time with family by offering generous health benefits and vacation packages, hybrid work from home opportunities, and paid parental leave. We also encourage care for the world around us through our unique CTI Cares program.
• Make a Lasting Impact – We focus on moving medicine forward by working on treatments for chronically and critically-ill patients, who depend on us to bring life-changing therapies to market.

Important Note
In light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our team will reach out to you directly from an @ctifacts.com email address to guide you through our interview process. Please ensure you are applying for jobs directly on our website (www.ctifacts.com) or from our verified LinkedIn page.

Please Note

• We will never communicate with you via Microsoft Teams or text message
• We will never ask for your bank account information at any point during the recruitment process