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Director of Revenue Cycle Management

Remote:

Full Remote

Contract:

Full time

Experience:

Expert & Leadership (>10 years)

Work from:

United States

Offer summary

Qualifications:

10+ years of healthcare RCM experience, 5 years in leadership roles, Experience with behavioral health billing, Experience managing teams of 30+.

Key responsabilities:

Develop and execute RCM strategy
Build and lead high-performing teams

Osmind Scaleup https://osmind.org/

51 - 200 Employees

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Job description

Osmind is building the Osmind Psychiatry Innovation Network (OPIN), a revolutionary managed services organization focused on supporting independent psychiatric practices, particularly those offering innovative treatments like TMS, Spravato, and other interventional modalities. We are seeking an experienced, strategist, and hands-on RCM leader to build and scale our RCM operations from the ground up, serving as a cornerstone of our services offering launching in 2025. This role is designed for a player coach who can manage the daily billing operations while crafting and executing a forward-thinking roadmap that aligns billing processes with the company’s long-term goals.

Position Overview

As Head of RCM, you will be responsible for designing, implementing, and scaling best-in-class RCM operations to support psychiatric practices across the United States. This role combines strategic leadership with hands-on operational execution to build both onshore and offshore teams focused on maximizing revenue for our provider network while maintaining high-quality standards and compliance.

Key Responsibilities

Strategy & Leadership

Develop and execute the overall RCM strategy for our RCM services offering

Build and lead high-performing teams across US and international locations

Set and monitor KPIs to ensure operational excellence and financial targets

Manage vendor relationships and partnerships

Oversee team performance and professional development

Operations & Process Design

Design end-to-end centralized RCM workflows for complex psychiatric billing, including interventional treatments, and establish processes for benefits verification, prior authorization, claims submission, and denials management

Create quality assurance frameworks and compliance protocols

Implement best practices for clean claims submission and denial prevention

Develop standard operating procedures and documentation

Technology & Systems

Partner with product/engineering teams to define requirements for RCM technology tools

Evaluate and implement RCM software solutions and automation tools

Drive automation initiatives to improve efficiency

Financial Performance & Analytics

Set and achieve revenue cycle performance targets

Monitor key metrics including clean claim rates, days in AR, denial rates

Develop reporting frameworks to track team and financial performance

Identify opportunities for revenue optimization

Provide regular performance updates to leadership

Compliance & Risk Management

Ensure compliance with healthcare regulations and billing requirements and stay current with changes in billing rules and regulations

Maintain documentation of policies and procedures

Conduct regular audits of billing practices

Client Success

Ensure high satisfaction levels among provider clients

Act as an escalation point for complex billing issues

Build relationships with key provider accounts

Required Experience

10+ years of healthcare RCM experience, with at least 5 years in leadership roles

Proven track record building and scaling RCM operations from scratch, including both US-based and offshore teams

Deep understanding of behavioral health billing, particularly for specialized treatments and procedures

Experience implementing and optimizing RCM technology solutions

Strong background in healthcare compliance and regulatory requirements

History of achieving strong financial results through effective RCM operations

Experience managing teams of 30+ across multiple locations

Preferred Experience

Direct experience with psychiatric or behavioral health billing

Knowledge of TMS, Spravato, or ketamine therapy billing requirements

Previous experience at a managed services organization or large medical group

Experience building RCM operations in India or the Philippines

The ideal candidate will combine deep technical RCM expertise with strong leadership abilities and a track record of building high-performing teams across multiple geographies. They should be entrepreneurial and excited about building new operations from the ground up while maintaining focus on compliance and quality.

This is a unique opportunity to help build a transformative healthcare organization from the ground up while solving critical challenges for psychiatric providers and their patients. The successful candidate will play a key role in shaping the future of mental healthcare delivery.