Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.
The Opportunity:
As a Field Implementation Specialist (Automation), you will serve as the primary liaison representative providing post-sales customer support during the installation, implementation, and training of our pre-analytic and post-analytic automation systems, such as p512, p612, Cobas 8100, and p501/p701.
This position is a 24 month fixed-term, full-time employment position with a possible extension up to a total of 36 months based on business need and job performance. You will receive healthcare benefits, PTO, 401k, paid holidays, and sick time.
This is a field-based, national role which requires 95% travel to client sites, including overnight travel Mon-Fri every week. You will need to reside within 50 miles from a major, metropolitan airport in the US since relocation benefits are not provided.
In this position, you will:
Serve as the primary liaison/customer support representative for our automation systems during customer implementations
Implement and verify laboratory automation systems and workflows
Develop and deliver training to customers on Roche platforms, processes and expectations, including planning and coordination for implementation
Apply your laboratory sample processing and middleware/LIS knowledge to identify opportunities in laboratory workflow optimization
Provide first-level support and help problem solve issues that arise for customers during the lifecycle of the solution; refer only the most complex issues to higher levels
Who you are:
Associate’s degree in Medical Technology, Information Technology, Computer Science, or Clinical Laboratory Sciences
3 years previous experience in a clinical laboratory or IT support in a clinical lab environment
Preferred Qualifications:
Able and willing to travel 95%, including overnight travel by air/car; currently reside within 50 miles of a major metropolitan airport in the US
ASCP-certified Med Tech or Medical Laboratory Scientist with at least 3 years of experience working with automation, middleware, and/or LIS systems in a clinical laboratory (hospital, IDN, or reference laboratory)
Experience with sample processing via automation and understanding of overall laboratory operations
Effective customer-facing skills: highly proficient communication skills, positive attitude, and willingness to foster strong internal/external customer relationships
Effective time-management, organization, and prioritization skills; ability to work as a field-based individual contributor with independence and autonomy
Relocation benefits are not available for this job posting
Company car is provided with this position
This is a field-based, fixed term, full-time remote position
The expected salary range for this position based on the primary location of Indianapolis is $66,400.00 - 123,200.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
#LI-Remote
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
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