Learning Specialist, Tow/Wrecker

AAA Club Alliance is hiring for a Learning Specialist to join our team! This position will support the Automotive Services team. The Learning Specialist must have at least ten (10) years of consecutive and current documented wrecker operation experience in law enforcement towing/recovery or at least five (5) years of consecutive and current documented wrecker operation experience in law enforcement towing/recovery with formalized training certifications (i.e. Wrecker Master, TRAA, NATA, Light Duty Towing Recovery).

The selected candidate must reside in Oklahoma or Kansas (ideally Oklahoma City, Tulsa, Wichita, or Topeka areas) due to required weekly travel in those regions.

What We Can Offer You:

• A competitive salary, commensurate with experience
• Annual Bonus + Annual Merit Increase Eligibility
• Work from home schedule when not traveling
• Company Vehicle + Company Credit Card to use for approved work-related travel & expenses
• Health & Life Insurance
• 3+ weeks of paid time off accrued during your first year
• 401(K) plan with company match up to 7%
• Tuition Reimbursement and Professional Certification Opportunities.
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short Term/Long Term Disability

Primary Responsibilities:

• Provide training focusing on (but not limited to), the following areas: wrecker operation, recovery, customer service, systems, light service and technology.
• Conduct training using a variety of facilitation methods: video, virtual, in-person classroom and in-person on location
• Create Support materials, such as job aids, videos and PowerPoints.
• Utilize reporting (both Learning Management System and Business), requests and business relationships to determine areas that are in the most need of training and schedule accordingly, while optimizing travel and keeping within budget. 
• Build strong relationships with internal fleet team and ACA Contractor Service Network providers

Minimum Qualifications:

• At least ten (10) years of consecutive and current documented wrecker operation experience in law enforcement towing/recovery or at least five (5) years of consecutive and current documented wrecker operation experience in law enforcement towing/recovery with formalized training certifications (Wrecker Master, TRAA, NATA, Light Duty Towing Recovery).

• Experienced with training and facilitation

• Flexibility with schedule to meet occasional requests for evening or weekend support

• ASE A6, A8 and Master Certification preferred

• IITR preferred – Minimum 5 years Automotive Experience and resume submitted to IITR board

• DOT Certification preferred

• Ability to display professionalism in all interactions with internal associates and external contractors

• Strong relationship building skills

• Effective scheduling skills with the ability to organize and coordinate numerous activities, and speak effectively in a public setting. Strong organizational skills to ensure that course venues are set up correctly for the method of learning and time is managed during individual sessions so that they can finish the course on time.
• Ability to facilitate training programs, with effective written and oral communication skills, to enable accurate completion of assignments and effective interactions with all levels of associates. 

• Familiar with the range of industry learning tools and techniques, including workshops, classroom lectures, videos or presentations, online learning, training manuals, one-to-one coaching, and group role-play session.

• Knowledge of the technology which supports the organization’s policies and processes. Proficient computing skills including use of the Internet, as well as standard business application software (e.g. Microsoft Word, Excel, Power Point, etc.).

• Ability to apply independent judgment to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedent and adopt standard methods of  practice to meet variations in fact and/or conditions.

• Ability to work independently and respond to changing work priorities.

• Skilled project leader with management oversight and guidance.

• Ability to study previously established, often partially relevant guidelines; plan for various interrelated activities, and coordinate such activities within a work unit or while completing a project. 

• Proficient in performance management and coaching skills/concepts.

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: