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Technical Account Manager

Remote:

Full Remote

Salary:

86 - 103K yearly

Experience:

Mid-level (2-5 years)

Work from:

New York (USA), United States

Offer summary

Qualifications:

2+ years experience in Tech Account Management or related role, Experience in handling API integrations, Proficient with SaaS based products, Excellent written communication skills.

Key responsabilities:

Manage the integration of our API-driven platform
Troubleshoot technical issues and manage customer accounts

Talon.One SME https://www.talon.one/

51 - 200 Employees

See more Talon.One offers

Job description

ABOUT THE ROLE:

Join our team as a Technical Account Manager at Talon.One, where you’ll play a pivotal role in integrating our cutting-edge API-driven platform with our clients' ecosystems. You'll own the technical relationship, ensuring seamless API usage, troubleshooting issues, and collaborating with our Customer Success and Engineering teams to deliver exceptional client experiences. As the go-to expert for your portfolio of customers, you'll focus on retention, growth, and satisfaction while also exploring new integration opportunities and tech partnerships.

This is a remote role; however, you must be located within commuting distance of one of our hubs: New York, Denver, or Boston.

ABOUT THE TEAM:

Our international team of 13 Technical Account Managers is spread across the world, including EMEA, US and APAC. Always striving for a seamless client onboarding and bug-less integration is what we do, and handling clients' requests is the challenge that we face on a daily level. Closely working with the Customer Success Managers and the development team is what enables us to act as consultants to all parties involved in the client onboarding journey and ultimately handling expectations related to the integration of our platform is where our value to our company lies. What makes us strong is our constant support for each other, our constant strive to dig deeper into problem solving, which would also be qualities we would be looking for in our next colleague as well.

Please note that we’re looking to welcome new team members to our established hubs in Boston, New York or Denver.

ONCE YOU ARE HERE YOU WILL:

Take ownership of the integration process of our API-driven platform with our clients' eco-system
Troubleshoot repeat technical issues and drive issue escalation and problem elimination
Own and manage a book of assigned customers in fluent English, with a focus on the customers API usage, ensuring retention and growth, and overall customer satisfaction.
Work together with Customer Success Managers and our Engineering team towards providing great client service
Find new technology partners and integration possibilities
Manage customer expectations and lead them to customer satisfaction
Design Customer Onboarding processes

WHAT WE NEED YOU TO BRING TO THE TABLE:

2+ years of experience working as Technical Account Manager or a related role
Experience with handling API integrations
Proven experience with SaaS based products
Previous experience with problem-solving in a troubleshooting environment
Passion for consulting and tactical empathy to apply and present complex solutions effectively
Excellent written communication skills with the ability to explain complex topics in easily understood and concise language. Fluency in Spanish would be considered a big advantage
Excellent customer focus with a polite, patient, caring, calm and always professional demeanor
Analytical understanding with a high focus on data-driven decision making

WHAT'S IN IT FOR YOU:

Learning budget and LinkedIn Learning
Competitive salaries & 401(k) plan w/match
Medical, dental, & life insurance
Flexible PTO
Uncapped commission structure
Mental health support with Nilo.health

The estimated total compensation for this role ranges from $86,000 - $103,000.

WHAT WE WOULD LIKE TO LEARN FROM YOUR APPLICATION IS:

Which of the products you worked with were API-driven?
How extensive is your experience with API troubleshooting?
How much ownership have you had with clients' onboarding?
Who do you communicate with the most, both internally and on the client's side?

WHY YOU SHOULD WORK FOR US:

The right attitude: modern methods and a diverse, creative workspace with an open and international culture
Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees

Do you want this job?

We’d love to hear from you! Apply directly via the form below.

Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

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