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SAP Portal Functional Lead

extra holidays - extra parental leave
Remote: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

Experience with SAP Portal implementation, Familiarity with Salesforce environment, Knowledge of Agile methodology, Strong problem-solving skills.

Key responsabilities:

  • Modernize My Service Console platform
  • Enhance agent productivity
  • Improve customer service processes
  • Interface with Salesforce environment

3Core Systems, Inc logo
3Core Systems, Inc SME https://www.3coresystems.com
51 - 200 Employees
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Job description

This is a remote position.

Title: SAP Portal Functional Lead

Duration: 12 Months Contract

Location: 100% remote

As need basis onsite visit @ New Orleans and expenses will be covered.

It will be interfacing with their Salesforce Environment as well.


Description of work: The high-level objectives are to modernize the My Service Console (MSC) platform, enhance agent productivity and improve customer service with the following:
  • New Portal for Apartment Simplified Application Plan to Auto Turn on plan. This portal will simplify the move-in process for apartment rentals.
  • New Construction Portal for development of Specialty desk to support new constructions customers.
  • New Permit Portal for the customers to have insight of the permit status.
  • New Solution in MyService Console to generate case for better case management.

Methodology: Agile



Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service

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