Field Service Manager

Position Overview 

The Field Service Manager manages the field service personnel who perform on-site routine services including installation, maintenance, and repair; including completion of assigned projects related to OSP and ISP including all permitting, construction, red lining and preliminary As Built CAD drawing approval and municipality relations.  The FSM will requisition labor and materials to meet timely execution of deadlines and manage general contractors, production reporting and milestone pay sheets, inspectors and material vendors.  Assisting with cost estimates, engineering of lateral construction and design of network planning are key elements of other required duties.

Essential Job Functions

• Management of permitting, contractors, material vendors, inspectors and all construction.
• Oversees the scheduling and training of field service representatives.
• Handles service contracts and directs support services.
• Cost & control estimating, preliminary engineering, production tracking / reporting, OSP Insight, etc.
• Trouble Management, emergency restoration and disaster recovery of network assets.
• Interface with state and local permitting agencies, DOTs and other activities as required.

Requirements

• BS Engineering related field or Construction Management or related experience.
• Strong interpersonal, organizational and communication skills.
• Proficient with PCs and Microsoft Office Applications ( Word, Excel, Project, etc.), DeLorme and other mapping software and engineering.
• Current valid driver’s license.
• Ability to read and produce field drawings and updates to OSP Insight.

Other Skills/Abilities

• Ability to understand mapping programs and key identifiers in a fiber optic network, read and utilize GPS units and record network positioning.
• Ability to prepare, splice and test FOC via use of power meters / light source, OTDR and reporting requirements and fusion splice equipment.
• Knowledge of “Call Before You Dig” rules and regulations as they apply to a network utility provider
• Knowledge of grounding principles in an underground utility network.
• Knowledge of OSHA safety rules and regulations as they apply to locating and providing repair and maintenance within a fiber optic network.
• Knowledge and ability to operate a FOC monitoring system.

Physical Requirements

• Must be able to sit, stand, walk, stoop, kneel and reach.
• Must be able to speak, write, read, and understand English.
• Must have visual acuity.
• Must be able to lift 0-25 pounds.