Director Account Management, PACE - Remote

Our work matters. We help people get the medicine they need to feel better and live well.  We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Job Description

• Owns overall account satisfaction for all assigned accounts.
• Develops strong relationships with key operational customers, specifically with the senior leadership of the customers at the Corporate and Local Market levels.
• Provides support and coaching to team members.
• Works to develop employees' skills, evaluates performance and provides feedback, and oversees resolution of employee relations issues.  
• Manages a high caliber team of employees.  
• Trains employees on products, policies and procedural changes and effectively orients new employees.
• Develops strong relationships and contacts within the company that are supportive of the achievement of customer service requirements including attainment of performance guarantees and minimization of performance penalty expense.
• Fully versed in all aspects of the contracts with assigned customers as well as ensuring ongoing contract performance through risk management activities including assurance of Service Level Agreement performance in Care Management Centers (CMC) and Shared Services, assurance of accuracy of claims payment and administrative policies, rate maximization through ongoing benefit analysis and adherence to requirements of the account?s legal and regulatory environment. 
• Creates and maintains strategic partnerships with customers through the development and implementation of strategic business plans that result in long term retention of profitable relationships. 
• Ensures all Customer and Account-Facing services are provided in a consistent and timely fashion.
• Resolves or appropriately escalates customer service issues in conjunction with operations (claims, service, systems).
• Prepares and presents Joint Operating Committee (JOC) reports for assigned accounts or for area of specialty. Conducts face-to-face meetings with the customer to review JOC reports.
• Opportunity Development:  Aggressively drives up-sell and renewal activities across assigned account(s). For new business and renewals, negotiates rates and contractual terms with customers that result in improved EBITDA.
• Seeks and identifies products and service requirements based on a thorough understanding of each customer?s strategic business goals and the strategic business direction of the product set. 
• Demonstrates depth of knowledge of ALL company products and how multiple products are interdependent within the customer contract deliverables and clinical outcomes.
• Book of Business and Financial Management: Ensures revenue goals are met, cost of care and administrative expenses managed, and (Earnings before Interest, Depreciation, Taxes and Amortization) EBIDTA targets achieved for the assigned account(s).
• Develops and maintains contract compliance tool for periodic assessment of company performance to customer requirements (including performance standards, etc.). Positions the assigned book of business strategically to achieve objectives, including growth requirements, retention requirements, customer satisfaction, etc.
• Proposes final pricing and product description for products sold to existing accounts.  Manages risks and develop opportunities associated with underwritten rates.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law. 

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.