Technical Account Manager

The Opportunity

At Clutch, our Technical Account Managers (TAMs) are a major part of our client lifecycle post-launch, focusing on making sure Clutch’s clients get the technical expertise they need day-to-day, to ensure healthy long-term results for the partnership. They are platform experts with advanced client-facing skills. Excellent at seeing through complexity, TAMs help customers find the best solution to their program challenges.

You'll be responsible for:

• Serve as platform experts with advanced client-facing skills, providing technical solutions and configuration services post-sale.

• Work alongside Customer Success Managers to engage in deep partnership with clients, providing strategic and technical expertise to ensure long-term success of the partnership.

• Collaborate with Customer Success Managers to co-create and manage product adoption and training roadmaps, ensuring delivery aligned with client’s overarching goals.

• Evolve customers' product configuration in response to new challenges or product improvements, ensuring continued value and effectiveness.

• Work cross-functionally with customer success, account teams, technical support, engineering, and product teams to bring the right ideas and solutions to customers.

• Guide clients in navigating complex funding methodologies, fraud detection systems, and loan rate optimization strategies, equipping them with the necessary insights to make informed product optimization decisions and implement effective technical solutions**.** By providing context on these critical areas, you will enable clients to leverage our platform's capabilities more effectively and partner with Customer Success Managers to optimize their lending processes.

Skillset you will bring

• Educational Background: Degree in engineering, CS, physics, math, or related field with experience coding in production environments.

• Professional Experience: 5+ years of experience, including 3+ years in technical customer-facing roles like Solutions Architect or Customer Success Engineer.

• Technical Expertise: Proficiency in SQL, Python, JavaScript, TypeScript, JSON, GitHub, and terminal operations.

• Problem-Solving: Ability to independently troubleshoot and resolve complex, open-ended technical challenges.

• Adaptability: Proven ability to quickly learn new technologies and grasp complex systems (APIs, databases, SDKs).

• Communication Skills: Exceptional written and verbal communication abilities.

• Industry Experience: Experience in financial services is a plus.
  

Why you should join @Clutch?

• Impactful Work: Directly contribute to initiatives that empower millions of Americans with better financial solutions.

• Inclusive Culture: Thrive in a diverse, welcoming workplace where innovation and ideas reign supreme.

• Leadership and Growth: Work alongside and learn from industry experts in a company that values professional development and career growth.

• Competitive Benefits: Enjoy a competitive compensation package, equity options, flexible PTO, remote work opportunities, and substantial professional development allocations.
  

Benefits that Matter:

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.

• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.

• Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.

• Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.

• Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.

• Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.

• Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.

About Us

Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt.  Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions.

Clutch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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