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Integrated Operations Center Engineer (Remote — Texas)

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Texas (USA), United States

Offer summary

Qualifications:

Undergraduate degree or equivalent experience, 4+ years of experience in EVSE operations, Familiarity with ticket and work order management tools, Understanding of EV charging technology.

Key responsabilities:

Monitor energy charging assets for faults
Remotely diagnose and troubleshoot issues

Voltera Scaleup https://www.volterapower.com/

11 - 50 Employees

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Job description

Our collective future depends on carbon-free transportation. To forge that future, Voltera develops, owns, and operates the infrastructure that enables companies to succeed at scale with zero-emission vehicles. We’re looking for innovative, people-first team members who understand that culture is critical in our effort to positively impact the world’s transition to a carbon-free transportation future.

We are looking for a solutions-oriented Integrated Operations Center Engineer who will be responsible for remotely monitoring and maintaining Voltera’s energy & charging systems and facilities maintenance. Our IOC Engineer will be a vital part of delivering industry-leading reliability by identifying issues and crafting and executing corrective action plans. The ideal candidate is a driven, creative problem solver with the ability to operate in a fast-paced startup environment.

WHAT YOU’LL DO:

Proactively monitor energy & charging assets for faults, errors, and/or irregularities.
Remotely diagnose and troubleshoot issues.
Coordinate vendor support to resolve issues within contractual SLAs.
Provide phone support to customers, vendors, and field service personnel.
Collaborate with third party vendors and customer organizations to coordinate issues response and resolution.
Assist in organizational process refinement.
Leverage ticketing system and CMMS to troubleshoot, diagnose and resolve issues impacting energy & facilities related systems/equipment.
Perform additional responsibilities as assigned.

MUST-HAVE:

Undergraduate degree or equivalent years of experience
4+ years of experience, 2+ of which in an EVSE network operations (NOC) environment
Experience using ticket and work order management tools (e.g. Zendesk, Salesforce, Service Now, etc.)
Understanding of EV charging technology and system architecture
Excellent written and oral communication skills
Ability to work cross-functionally to resolve complex problems
Must be available to work a flexible schedule, including weekends and holidays, based on business needs

LOCATION:

Remote — TX

Base compensation ($26.00-$43.00/hour | $54,000-$90,000): Exact compensation may vary based on skills, experience, and location. Our total compensation package includes the base salary, bonus, equity, and competitive benefits (medical/vision/dental insurance, matching 401(k), paid vacation time, & EV incentive).

#LI-Remote

Voltera believes diversity – of thought, backgrounds, and experiences – affects all that we do, from our employees to the solutions we deliver. Our goal is to create an environment in which inclusion through diversity helps deepen the lives and work experience of our employees, enhances our innovation and creativity, and enriches our involvement in our communities. Voltera is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.