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ccount Manager/Platform Implementation Specialist/Project Manager

extra holidays - extra parental leave

Remote:

Full Remote

Salary:

96 - 96K yearly

Experience:

Mid-level (2-5 years)

Work from:

Arizona (USA), California (USA), Colorado (USA), Illinois (USA), New York (USA), United States

Offer summary

Qualifications:

Bachelor's degree or equivalent work experience., 3-5 years of experience in onboarding, implementation, project management and/or account management., Strong attention to detail., Excellent customer presentation skills..

Key responsabilities:

Drive merchant onboarding and implementations.
Create collateral for merchant training.

LeadStack Inc. SME http://www.leadstackinc.com

51 - 200 Employees

See all jobs

Job description

Job Description

LeadStack Inc. is an award winning, one of the nation's fastest growing, certified minority owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.

Title: Account Manager/Platform Implementation Specialist/Project Manager
Location: New York City, NY / San Francisco, CA, / Phoenix, AZ / Los Angeles, CA / Denver, CO / Chicago, IL (100% Remote)
Duration: 3 Months
Job id: 24-02034
Rate $50 - $57/hour. (DOE)

Description:

About the Role
The Platform Implementation Manager (PIM) Team is looking for a Platform Implementation Specialist to own and manage all customer-facing components of our Online Ordering merchants’ onboarding and implementation. This role owns customer calls, communication, presentations, and troubleshooting across the first four weeks of the merchant lifecycle. Daily, you can expect to lead several merchant calls, troubleshoot new issues, and escalate questions to product & engineering. Occasionally, you’ll create and deliver collateral for our merchants to optimize their business and leverage our growth-product functionality better. You’ll work cross-functionally supporting our sales team to drive merchant satisfaction and with our Strategy & Operations team to share merchant feedback and allow us to improve processes and product offerings. You will report to the Associate Manager, Strategy & Operations, and work within our Commerce Platform organization. This primarily remote role close to one of our corporate hubs for easy co-working and collaboration across the team on occasion.

You’re excited about this opportunity because you will…

Drive merchant onboardings & implementations with clear, concise communication.
Deliver strong presentations and handle merchant frustrations with grace and support.
Train our merchants on Client’s Online Ordering product and functionality.
Create merchant collateral to improve their training and product usage.
Become a product expert and cross-functional subject matter expert on Online Ordering.
Collaborate and support our sales team with their merchant implementation challenges.
Share product and operations feedback with our team on a regular basis to share our team’s trajectory and product offerings.
Meet our team's high bar of internal and external service and timeline goals.
Highlight opportunities for leadership to improve team workflows and merchant success.
Be able to achieve immediate results and adapt to an evolving work environment.
Look for ways to improve and want to shape the direction of the company.

We’re excited about you because…

Bachelor’s degree or equivalent work experience 3-5 years of work experience in onboarding, implementation, project management and/or account management
Able to complete tasks accurately, effectively, and on time with superb attention to detail
Experience working successfully cross-functionally with individual contributors
Excellent external and internal customer presentation skills

Why You’ll Love Working at Client

We are leaders – Leadership is not limited to our management team. It’s something everyone at Client embraces and embodies.
We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
We are one team – The magic of Client is our people, together making our inspiring goals attainable and driving us to greater heights.

To know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/
Should you have any questions, feel free to call me on 415-985-0815 or send an email on mohd.zeeshan@leadstackinc.com