Field Services Coordinator - Remote

Join Our Spiro·Verse 

THIS IS A REMOTE OPPORTUNITY IN THE US.

Spiro is hiring a Field Services Coordinator to join our Field Services Department team. The Field Services Coordinator works in partnership with the Fields Services Department, delivering best-in-class service. The Field Services Coordinator is responsible for ordering services on behalf of our clients for tradeshows, conventions and private events. They are also responsible for managing product/service orders from order creation to show close dates.

Company Overview

This is Spiro. A strategically-led, creatively-driven, leading global experiential agency. We exist to cultivate powerful brand connections through the channel of experiential. We believe strong global communities are empowered by diversity, inclusion & belonging.

Where data-informed creative meets advanced digital solutions, we boldly go where no experience has gone before. As Spiro

• nauts, we are born storytellers & story makers; fearless dreamers of the “what if;" and pioneers of innovation in our craft. Together, we launch brands into their experiential orbit through the power of Brand Gravity.
  
  

Learn more about who we are here!

Responsibilities

• Work closely with our Account Teams to place vendor orders on behalf of our clients
• Create purchase order requisitions for all vendors on terms
• Reconcile credit card expense reports
• Prepare projects for the billing process to the clients
• Determine any invoicing discrepancies and make appropriate updates to PO for invoice matching
• Prioritize projects given and ensure orders are placed timely and correctly to meet discount and delivery dates
• Adapt to all changes both timely and last-minute
  
  

Qualifications

We understand the importance of transferrable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply!

• BS or the equivalent years of related experience
• 1-2 years’ experience in a customer service or similar environment
• Exceptional organizational skills
• Multi-task
• Ability to handle pressure and meet deadlines in a fast-paced environment
• Excellent communication skills
  
  

Attributes

• Driven
• Customer Service oriented
• Transparent communicator
• Works well under pressure
• Skilled multi-tasker
• Detail oriented
• Autonomous
• Honest
• Passionate
• Organized
• Reliable
• Adaptable
  
  

How To Measure Success

• By 30 days, incumbent should understand team dynamics and perform basic job functions independently. This includes the ability to create simple Purchase Orders, place orders, create and send out confirmation packets.
• By 60 days incumbent should be self-reliant on basic job functions and begin executing more complex tasks. This includes handling credit card vendors, submitting expense reports, and handling medium sized projects.
• By 90 days, incumbent should have ownership over their projects in entirety. This includes using deductive reasoning to create correct Purchase Orders for more complex vendors and projects and handling larger sized projects as well as the ability to reconcile.
  
  

Benefits 

• Remote Environment
• Full Benefits Package
• 401K Vesting Immediately
• Psychological Safety
• Diversity, Inclusivity and Belonging Culture
• Employee Led Resource Groups
• Spiro
• YOU Professional Development & Learning Programs
• Employee Events
  
  

Our Process

Our interview process is hand crafted to our roles. In general, you can expect to have an initial phone interview with our talent acquisition team and thereafter video interviews with team members and your future manager. We welcome candidates to view our social medial channels and website to extend the conversation beyond the responsibilities of the role. Once you have completed the interview process, we conduct a criminal background check, where applicable by law.