Reservations Sales Manager

About Us:

Europe Express was established in 1990 and has since become a leading provider of high-quality, custom travel experiences to Europe for our North American clients. We specialize in serving both private group and FIT leisure markets, working exclusively with travel advisors to ensure detailed travel arrangements, from air and rail to hotels and sightseeing tours.

Europe Express is proud to be part of the Travelopia group, an elite travel organization offering customers diverse travel experiences. As the European office for the American-based tour operator, Europe Express, we are driven by our ambition to deliver outstanding service and unforgettable journeys. With our headquarters in the UK and a global presence, including offices and marine bases worldwide, we are committed to providing our clients with extraordinary travel solutions.

The Opportunity

Europe Express seeks an expert, dynamic, travel industry professional to lead our inside sales team. The Reservations Sales Manager is responsible for driving sales of 9 Europe specialists while supporting the goals of the entire Inside Sales Department.

Employee Benefits:

• Work from home/Remote position
• Medical, Dental, Vision, LTD
• 17 paid personal days off per year
• 8 paid holidays
• Employee assistance program
• Retirement plan
• Travel discounts
• Flexible shifts available
  
  

What You Will Be Doing:

• Actively leading a sales team of up to 9 sales agents to drive performance to goals
• Ensure sales objectives are being met which includes setting weekly/monthly/annual targets, all agent metrics, and supervising individual progress toward company goals
• Daily management of team sales pipelines, assignment rotations, and SLA adherence
• Lead effective 1 to 1 meeting for own direct reports to include performance reviews and mentor sessions
• Participate in Department meetings and training
• Collaborate with Peers to identify and improve processes to positively impact the team
• Drive customer experience and remain available to resolve service escalation issues directly with our partners
• Assist management with daily duties in their absence
• Build and cultivate an atmosphere encouraging teamwork within the entire Company
• Participate in the department’s emergency duty rotation, which includes being on-call for approximately one week per 2 to 3 months, while adhering to our emergency duty operational standards
• Other duties as assigned
  
  

What We Are Looking For:

• Five+ years of successful sales experience in the Travel Industry
• Proven leadership ability to influence, develop, and empower employees to achieve objectives with a team approach
• Flexibility to travel and to work weekends
• Excellent presentation and public speaking skills
• Ability to communicate effectively and efficiently with all levels of employees
• Call center experience is desirable
• A college degree in Tourism Management or a related field is helpful
• Highly focused on internal and external customer solutions and satisfaction
• Intermediate knowledge of MS Office products, reservations systems, Salesforce, and GDS, preferably Amadeus
• Proven track record of working under pressure and meeting deadlines, ability to multitask and work in a fast-paced environment
  
  

Our Commitment to Equity, Diversity & Inclusion

We believe people are happier and perform best when they can be their true selves, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable, and inclusive environment, where everyone can thrive. We are committed to inspiring change through increasing awareness of, and counteracting unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly advise us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.

To request accommodations, please contact our team at Talent@Travelopia.com.