Requirements
Description and Requirements
Global Customer Service & Operations (GCSO) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. Retail Annuity Operations is looking for unique talent with fresh perspectives that can propel innovation. In this role you will be responsible for providing exemplary customer service by servicing annuity contracts in a timely and accurate fashion.
Job Location: Must be commutable distance to MetLife Office - Tampa FL, West Des Moines, IA, Warwick RI
In office once a month for office meetings
The Opportunity
The Policy Change Specialist II is responsible for analyzing, validating, and processing intermediate to moderately complex non-financial transactions and basic financial transactions. Responds to basic to complex inquiries, resolves simple to complex transactions.
Success in this role requires good customer service skills and attention to detail. The Policy Change Specialist II is responsible for processing customers’ requests that were received not in good order status and work with the customer to get the request in good order. You’ll collaborate closely with a variety of post issue teams in an environment where every contribution is respected, and every perspective is heard.
How You’ll Help Us Build a Confident Future (Key Responsibilities) - Processing remittance.
- Outbound calls and letters to customers and agents.
- Processing and compliance as related to Reg 60.
- Processing beneficiary continuations of annuity contracts.
- Performs project work and other related duties as assigned or required.
- Completes letters, tasks and problem solving for resolution of customer issues.
- Contributes ideas that enhance service quality.
What You Need To Succeed (Required Qualifications)
- High School Diploma.
- Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.
- Strong problem solving and analytical skills.
- Ability to work independently.
- Comfortable working with multiple priorities in a changing environment.
- Ability to prioritize and maintain quality.
- Positive and professional attitude.
- Demonstrate customer centric focus and strong partnering skills.
What Can Give You An Edge (Additional Skills)
- Associate level or higher degree.
- At least 2 years experience in a direct customer service position preferred.
The salary range for applicants for this position is 42000 - 47000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
42000 - 47000
