Attorney for Document Review (Remote in Arizona)

About the Role

The Attorney for Document Review will lead a team of paralegals to review customers’ legal documents and answer related questions about their legal situations. As a leader within RLPS, you will leverage innovative Rocket Lawyer technology and develop operational efficiencies that reduce fulfillment costs while enhancing quality and responsiveness. Customer value is our North Star, so we are looking for someone who understands clients and can develop a paralegal team that is able to address each customer's unique legal situation. You will set a high standard for the team and be responsible for building an esprit de corps with camaraderie and a positive, collaborative work culture that enables the team to achieve goals at a high level. At an organizational level, you will participate in programs innovating the use of alternative business structures and other regulatory reforms to expand access to justice. This is an opportunity to be a trailblazer who helps break down barriers that prevent millions of people from getting the legal help they need in the US and around the world. 

Responsibilities

• Review legal documents and answer legal questions from Rocket Lawyer customers
• Provide oversight of paralegals reviewing documents and answering questions from Rocket Lawyer customers
• Recruit, train, and evaluate the performance of paralegals serving Rocket Lawyer customers
• Help manage innovative programs that expand the ability to provide direct legal services. This may include drafting and tracking applications for RLPS participation in the innovative programs, providing progress reports, and communicating with government agencies and representatives
• Help design onboarding programs that ensure positive, enthusiasm-building learning experiences for legal professionals who join the RLPS team
• Help develop and provide regular training and educational activities to ensure high levels of competency for the Document Review team
• Track the performance of legal services to ensure all key business metrics are met or exceeded
• Work cross-functionally with colleagues to ensure that professional legal services are supported with solid customer experiences on all Rocket Lawyer platforms and applications
• Help develop talent management programs that retain top-performing legal professionals
• Oversee documentation and credential management of Document Review paralegals, both when newly hired and annually
• Persistently analyze the effectiveness of RLPS programs, using feedback from both customers and staff
• Ensure compliance with applicable internal processes
• Provide thoughtful and meaningful input on departmental and organizational goals
• Participate in or lead other projects as needed by RLPS leaders 

Requirements

• Graduate of an American Bar Association-approved law school
• Licensed attorney in good standing with an impeccable reputation for integrity
• 3+ years experience as a licensed attorney
• Generalist attorney comfortable with providing legal information to a wide variety of customers across a broad area of legal categories
• Strength in one or more of the following practice areas: Business Formation/Corporate Compliance, Business Contracts, Employment, Landlord/Tenant 
• Capacity to remotely lead a staff of legal professionals
• Ability to build trust, foster strong working relationships, and collaboratively work with stakeholders of all levels to generate positive outcomes
• Clear and effective written and verbal communication skills and ability to distill and convey information in a concise and compelling manner
• A strong work ethic with disciplined execution skills
• Superior attention to detail
• Comfortable using all of the technology necessary to work within the company and the technology necessary to interact efficiently and effectively with our customers
• Self-starter who enjoys problem-solving with minimal direct supervision
• Pioneer spirit, exhibits dedication to continuous learning and improvement
• Personally accountable; leads inspirationally; never misses deadlines
• Maintains calm under pressure
• Treats everyone with dignity and respect

Benefits & Perks

• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
• Unlimited PTO
• Competitive salary packages
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Fertility Assistance and Planning options
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates