QA Analyst

Accepting applicants in CT, MA, FL
Primacy is a human-centered, digital-first agency that crafts purposeful and pivotal brand experiences in healthcare, higher ed and financial services. Trusted for our expertise and chosen for our creativity, our team of seasoned pros deliver boldly imagined, thoughtfully crafted and hugely successful experiences that elevate brands and enterprise value.
We are seeking an experienced Senior Quality Assurance (QA) Analyst with a strong background in quality assurance methodologies, test strategy development, and hands-on testing experience. The ideal candidate has a minimum of 6 years in QA, with extensive knowledge of accessibility standards, specifically WCAG 2.2. In this role, you will lead testing efforts for complex systems and ensure our products meet the highest standards in both functionality and accessibility.

Responsibilities:

• Develop, implement, and manage comprehensive test plans and test cases to ensure high-quality software and compliance with WCAG 2.2 accessibility standards.
• Lead the QA efforts across multiple projects, ensuring timely completion of all testing phases, including websites, landing pages, emails, banners, and other digital products.
• Perform manual and automated testing, including regression, integration, performance, and accessibility testing.
• Collaborate with business analysts, web developers, and other stakeholders to define acceptance criteria and testing requirements.
• Identify, document, and track software defects, and work with development teams to troubleshoot and resolve issues.
• Conduct accessibility audits and advise teams on best practices to meet WCAG 2.2 standards, ensuring our products are accessible to users with disabilities.
• Mentor junior QA engineers, sharing best practices, and improving testing methodologies and processes.
• Continuously improve testing processes, tools, and techniques, staying up-to-date with the latest industry trends and accessibility regulations.
• Provide detailed and well-documented test reports to stakeholders, outlining test results, bug statuses, and release readiness.

Qualifications:

• 2-3+ years in a QA role, with a solid understanding of both manual and automated testing processes.
• Experience with test management tools (e.g., JIRA, TestRail) and defect tracking systems.
• Proficiency in at least one scripting or programming language used for test automation (e.g., Java, Python, JavaScript).
• Experience with automated testing tools such as Selenium, Cypress, or similar.
• Knowledge of accessibility testing tools and techniques (e.g., Purple a11y, Axe, Wave, NVDA).
• Strong knowledge of WCAG 2.2 guidelines and practical experience in identifying and remediating accessibility issues.
• Excellent communication skills, both written and verbal; strong analytical and problem-solving abilities.
• Ability to work cross-functionally and influence product and engineering teams on QA and accessibility best practices.
• Certification in accessibility (e.g., CPACC, WAS) or quality assurance (e.g., ISTQB) is preferred.
• Knowledgeable in the web development lifecycle, including testing and deployment with Content Management Systems
• Must be available to work outside regular office hours to support deployments.
• Prior experience working in an agency environment is preferred.

The Perks:

• The best co-workers you’ll ever find
• Unlimited PTO
• Medical, Dental, Vision, 401k
• Annual performance bonus eligibility
• Ongoing training opportunities
• Planned outings and team events (remote workers included!)