Job description

Join Our Team as a Community Health Worker (CHW) in Southwest PA!

Are you passionate about making a difference in your community? Do you have a deep understanding of the unique needs of residents within your county? If so, we want you to join our team at UPMC as a Community Health Worker!

A Community Health Worker (CHW) is a front-line public health worker who is a trusted member of and/or has a close understanding of the community served. This trusting relationship enables the CHW to serve as liaison/intermediary between health and social services and the community to facilitate access to services and improve the quality and cultural appropriateness of service delivery. The CHW will provide care coordination services to address health needs of patients and families at the UPMC through a range of activities such as outreach, community education, social supports and advocacy.

If you are dedicated, compassionate, and ready to make a difference, apply today to become a Community Health Worker with UPMC!

We are seeking candidates in Beaver, Washington, and Greene counties. You should reside within one of these 3 counties to be considered for this role. The position offers a hybrid work arrangement, allowing you to work from home while also requiring travel within the community.

Responsibilities:

The CHW, through practice-based visits, home visits, and through attending community events, enhances communication between the care team and the community member to assure adherence to the care plan. The CHW promotes positive behavior change; assists with addressing health issues; and identifies non-medical needs of community members.
The CHW collaborates with the health care team in the development and monitoring of the plan of care for patients assigned. The CHW attends on the job training sessions and other training sessions/meetings to develop personal resources and keep abreast of current trends in healthcare.
Assists in the assessment of high-risk community members and identifies potential health risks and gaps in non-medical needs such as transportation, medication, utilities assistance, food, and other potential needs that can be coordinated using community based resources.
Supports the plan of care through in-office interviews and discussions as well as using home-based visits to foster communication and identification of other health risks or needs. Is visible and present in the communities served by being involved with community events at schools, churches, sporting events, etc.
Attends appointment(s) with the community members to assist in language interpretation as well as the interpretation of outcomes and needed follow-up activities.
Educate, coach and empower community members and families.
Regularly documents all CHW activities in the patient record/practice site EHR.
Participates in data collection and reporting activities.
Communicates regularly with care team.
Works with social work resources to meet help meet member health and welfare needs.
High School Graduate or GED.
Successful completion of PA AHEC CHW training including receipt of certificate is preferred.
Experience with customer service, or clinical, or social service or case management experience in the community preferred.
Understanding of and adherence to the goals outlined by the PA AHEC Community Health Worker certificate program.
Excellent communication skills. Dependability, consistency and professionalism. Sensitivity to unique/non-traditional life circumstances and the ability to support members to improved care outcomes. Good organizational skills and ability to set priorities and schedule time efficiently.
Basic computer skills and familiarity with Microsoft email and Word. Ability to work well with a team, including off-site team members. Ability to accept supervision and performance feedback.
Ability to work flexibly and to multitask to meet the needs of the care team and member- this entails flexible work hours and conditions, including some evenings and weekends.
Ability to recognize services needed and guide member(s) to appropriate resources. Ability to capture and report data as mandated.
Valid driver's license and proof of insurance.
Able to travel throughout neighborhoods and healthcare facilities, throughout your county, or other areas as needed.
Living within one of the 3 counties listed - Beaver, Washington, or Greene is highly preferred.