Career Opportunities: Operations Coordinator (Supply Chain) (18521)

Position: Operations Coordinator (Supply Chain)
Reports to : Operations Manager, Logistics
Location: Montreal, Québec

Continually growing and expanding, we are now looking for an exceptional Operations coordinator that will take BESTSELLER to the next level. 

We are a team of colleagues who like to have fun and help others as much as possible. We do believe that we are all specialist in our respective fields, that is why we will give you a lot of ownership in your role.

WHAT YOU’LL DO

As an Operations Coordinator, you will play a pivotal role in optimizing our routing and shipping processes. Working closely with the distribution center, shipping partners, and internal teams, you'll ensure that orders are routed efficiently, and shipments arrive on time and in perfect condition.

• Order Routing:  Adhere to customer-specific instructions for scheduling pick-ups through email, TMS, or phone
• Bill of lading creation:  Create customer specific Bill of Lading’s (BOL) for all wholesale outbound deliveries
• Documentation management: Ensure all necessary shipping and customs documentation is collected, processed, and submitted to avoid delays.
• Collaborate with internal teams: Work closely with the distribution center and receiving teams to ensure smooth handoffs and efficient order fulfillment.
• Monitor shipping performance: Analyze and report on shipping performance, identifying areas for improvement.
• Support claims and troubleshooting: Assist with claims management in case of any shipping issues or discrepancies.
• OP involvement: Participate in Operations Planning (OP) meetings to align on on-time delivery goals and operational efficiency.

WHO YOU ARE

We’re looking for someone with a sharp analytical mind and the confidence to ask the right questions. While we hire for mindset and train for skills, here’s what would make you a great fit:

• 1–2 years of experience in logistics or warehouse operations
• Good understanding of inventory management, supply chain processes, and shipping/receiving procedures is a strong asset.
• Ability to interpret data, identify trends, and make informed decisions to optimize workflows.
• Skilled at resolving issues, pinpointing root causes, and delivering solutions under tight deadlines.
• Effectively communicate with internal teams and external stakeholders, including shipping companies and suppliers, in both English and French.
• Proficient in creating pivot tables, VLOOKUP, and analyzing large datasets to support operational efficiency.
• Quick learner with a high degree of autonomy.

WHY YOU’LL LOVE WORKING HERE

At BESTSELLER, we care about your career and well-being. Besides joining a fantastic team, you’ll enjoy:

• Comprehensive insurance from day one, a voluntary savings plan, and a laptop.
• 3 weeks of vacation, 5 "recharge" days, and 11 public holidays to rest and recharge.
• Flexible hours and half-days off on Fridays until the end of the year for the perfect work-life balance.
• The option to work from home one day a week for added comfort.
• A paid lunch every Wednesday to relieve you from meal prep stress the night before!
• Access to a free virtual health platform 24/7 for instant consultations with health professionals! #WellbeingFirst
• 50% discount in our stores to treat yourself to your favorite fashion items.
• Invitations to exclusive events organized by the BESTSELLER Social Club.
• A brand-new office in Villeray: a modern space with unlimited snacks and coffee to keep your energy high.
   

We can’t wait to meet you!
 

We review applications on an ongoing basis and reserve the right to take down the advertisement, when our candidate is found. We are committed to diversity and provide equal opportunities for everyone, regardless of sex, race, ethnicity, religion or belief, disability, age, sexual orientation or gender identity.
 

BESTSELLER is an international fashion company with brands such as JACK and JONES, VERO MODA, ONLY and JACK & JONES. BESTSELLER operates both its own chains / stores as well as we have a large number of retailers on the market. As an employee of BESTSELLER, you become part of our family. We offer a developing and exciting workplace with a high pace where we all work together towards common goals. Our philosophy and our values ​​are important to us, we work hard and strive to be the best but always in a humble way. BESTSELLER Canada began in 2004 and currently works with eight of our brands. JACK & JONES is our sole retail presence in Canada, while VERO MODA, ONLY, ONLY & SONS, SELECTED FEMME/HOMME, PRODUKT, NOISY MAY and JACQUELINE DE YOUNG are part of our wholesale distribution. Our office in Montreal is the centre of BESTSELLER’s North American operations and the workplace of almost 100 of our colleagues. Overall, BESTSELLER Canada has approximately 600 colleagues, including our distribution centre and almost 50 JACK & JONES stores.