Senior Technical Consultant - Client Services

Job Description

Provide senior-level technical leadership and support to Argano’s customers who are running Microsoft D365 Finance and Supply Chain Management or Microsoft Dynamics AX 2012. The Senior Technical Consultant, Client Care is responsible for providing technical support and training to customers, debugging reported issues, providing technical best practices information to functional resources and support leads, performing performance optimization, managing customer’s releases, code and environments, writing technical documentation and developing enhancements and integrations as per specifications in Functional Design Documentation (FDD).

Critical Qualifications And Experience

• Five (5) + years of experience working in Microsoft Dynamics 365 Finance and Supply Chain management and Microsoft Dynamics AX 2012, performing code modifications, debugging, performance optimization, integrations, technical support and best practices
• Proficiency in in X++, C#, and related technologies
• Strong knowledge of Lifecycles Services (LCS), Power Platform Admin Center (PPAC) and Azure DevOps (ADO)
• Strong knowledge of dual write and Dynamics 365 integration approaches
• Microsoft Certification for Dynamics 365: Finance and Operations Apps Developer Associate (MB-500 and MB-300 exams)
• Bachelor’s degree in information systems management, Computer Science, or related experience
• Proven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations (onsite or nearshore or offshore)
• Possess adequate knowledge of functional business processes to be able to appropriately estimate development effort and provide approach and best practice guidance to functional client care team members for development and design approaches.
• Strong analytical and problem-solving skills.
• Strong interpersonal and communication skills
• Highly motivated, self-starter with the ability to take ownership of tasks and activities and drive them to completion
• Effective multitasker who can work on a variety of issues at the same time
  
  

Desirable Qualifications And Experience

• Demonstrated ability to work in a constantly changing environment with limited direction
• Ability to ‘get things done’ across the breadth of own organization
• Familiar with Agile implementation methodology
• Experience working with a multicultural and/or multilingual team across several time zones
• Strong functional knowledge of Microsoft Dynamics 365 for Finance and Supply Chain Management, Microsoft Dynamics AX 2012 and related technologies including SQL server, Virtual machines, email and cloud applications, SharePoint, Etc.
• Working knowledge of PowerBI and Azure is a plus
  
  

Key Responsibilities

Key responsibilities are:

• Troubleshoot and resolve technical support issues at the senior level within the given SLA’s minimizing the business disruption.
• Work with support lead and functional consultant to ensure progression and resolution of open support tickets, escalating within Argano or with client as required
• Estimate and develop modifications from customer’s enhancement requests, and coordinate with support lead and client through to deployment
• Possess adequate knowledge of functional business processes to be able to provide best practice and design approach guidance to support lead
• Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client.
• Keep abreast of the latest D365 F&SC updates, patches, and emerging features, and make recommendations for system improvements and enhancements.
• Maintain and improve Argano’s client care team’s knowledge base
• Assist with implementation project work as required
• Mentor junior team members
• Should be open to work in different shifts (time zones) as needed.
  
  

About Us

Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth.

Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.