Support Admin

About Awesomely:
Awesomely is a leading digital publishing company dedicated to delivering exceptional content and services to our members. As a Support Admin, you will play a pivotal role in ensuring the efficiency and accuracy of our support operations, enabling us to maintain high levels of customer satisfaction.

Job Summary:
The Support Admin is responsible for assisting the Member Support Team by managing various administrative tasks critical to the team’s operations. This role requires exceptional attention to detail, the ability to adapt quickly to new systems and processes, and a proactive, self-motivated approach. A strong understanding of sales funnels and the tools used in digital publishing is highly beneficial.

Key Responsibilities:

• Process declined orders, member refunds, voids, and duplicate orders promptly and accurately.
• Collaborate with the Member Support Team to ensure smooth operational workflows.
• Maintain organized records of transactions and communication logs.
• Identify and resolve discrepancies in order or payment records.
• Provide feedback and suggestions for improving administrative processes.
• Utilize tools such as Infusionsoft, Clickfunnels, merchant accounts, and Google Drive to perform daily tasks efficiently.
• Support ongoing team projects and initiatives as needed.

Qualifications:

• Proven ability to pick up new processes and systems quickly.
• Exceptional attention to detail and organizational skills.
• Highly driven and self-motivated with the ability to work independently.
• Understanding of sales funnels and related processes is a strong advantage.
• Familiarity with tools like Infusionsoft, Clickfunnels, merchant accounts, and Google Drive is preferred.
• Experience in a similar administrative or support role is a plus.

Skills:

• Strong communication and collaboration skills.
• Ability to manage multiple tasks and prioritize effectively.
• Competence with software tools and adaptability to new platforms.

Why Join Awesomely?
At Awesomely, we value innovation, teamwork, and excellence. You’ll be joining a dynamic environment where your contributions directly impact our members’ experiences. With opportunities for growth and a culture that fosters creativity and dedication, Awesomely is the perfect place to take your career to the next level.