Solutions Architect

Logically is the leading provider of Managed IT Services to small and midsize organizations. We help our customers leverage the power of information technology to achieve their goals by becoming their trusted IT ally. Since 1999, we have made IT management easy and secure for hundreds of corporations, healthcare organizations, non-profits, and public sector agencies. We provide complete IT outsourcing to business leaders, and augmentation services to IT teams.

We are recognized for our outstanding customer service, technical depth, and operational excellence. Our best-in-class service delivery is powered by two pillars, OpLogicTM and Care Teams. OpLogic is our unique cloud-based IT management system that allows your IT environment to self-heal, increasing uptime and reducing security risks. Dedicated Care Teams are how we deliver our deep and wide-ranging technical expertise while providing personalized service and the familiarity of a trusted ally.

Why Work for Us:

• A culture of “absolutely doing the right thing,” that values taking care of colleagues, clients, and our community
• An opportunity to work with cutting-edge technology and ambitious and talented colleagues
• A fun work environment and a focus on ensuring a good work-life balance
• Competitive wages and benefits to ensure we attract and retain the best staff
• Opportunities to grow and develop personally and professionally

Job Summary:

The Solutions Architect is integral to the pre-sales process for prospective and existing customers. Serving as technical advisor for portfolio of products, this position must rapidly understand each customer's business and technology requirements to manage the technology evaluation stage of the sales process and meet new and recurring sales goals. The Solutions Architect will present products and services to customers, provide consultative subject matter expertise during customer engagements, and articulate technology advantages while advocating product positioning to both business and technical users.  

Duties and Responsibilities: 

• Provide best in class customer service to Logically’s customer base 

• Adhere to company values while following best practices and operational procedures  

• Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately 

• Manage technology evaluation of sales process and analyze customer needs to communicate, with high degree of accuracy, technical issues and requirements to product management, development, and service teams  

• Plan and execute technical product demos that underline the value of Logically to various prospect & customer stakeholders from Marketing, Operations, Sales, and Service teams 

• Architect solutions for prospects and customers that solve top of mind business needs 

• Provide quote content review and conduct accurate project estimates by communicating with customers, internal stakeholders, and vendors  

• Build our SOPs for different verticals and customer segments that inspire the vision of how to effectively score, segment, and prioritize leads and accounts and optimize Sales, Marketing, and Service engagement across the customer lifecycle 

• Review and respond to technical and functional elements of Requests for Information  

• Design and facilitate technical product presentations used to engage customers and train sales teams 

• Build relationships with customers by serving as a technical liaison for sales teams 

• Support product enhancements by advising technical and product development teams of business solutions requested by numerous customers, for which there is no current technology solution  

• Travel to customer sites, discover technical business needs and confirm with internal teams, including managed services, network operations, and product development, to validate requirements and ensure commitments are actionable 

• Exceed monthly sales revenue targets while contributing to overall team goals 

Qualifications:  

• Bachelor’s Degree in Management, Information Technology, Computer Science, or commensurate experience  

• 5+ years of experience in sales engineering or IT in the managed services, professional service, or security industry 

• 2+ years of experience in a customer facing role, ideally with Presales exposure  

• Certification in Dell, HP, VMWare, and Hyper-V preferred  

• Experience working with a CRM, preferably ConnectWise, Salesforce or Microsoft Dynamics 

• Comprehensive knowledge and technical background in Managed Services product and offerings, Variety of IT ecosystems technologies (e.g., Dell, HP, virtualization such as VMWare and SQL), working with and understanding capabilities of technology development teams  

• Working knowledge of site and central IT technologies provisioned under service and product portfolio  

• Understanding of the technical relationships between infrastructure technologies and current applications that are part of the product and service portfolio 

• Advanced knowledge of application, data, and infrastructure architecture disciplines 

• Understanding of architecture and design across all systems 

• Business acumen; translating business requirements into technical solutions  

• Flexible and able to remain calm in times of stress while managing multiple priorities at one time 

• Active listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations 

• Sound problem-solving technique with ability and persistence to generate options and select the best solution 

• Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders 

• Ability to communicate effectively with customers and various levels of management both verbally and in written form 

• Ability to manage multiple projects in a fast-paced environment 

• Team player mentality and willingness to share knowledge with others 

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Logically provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, sexual orientation, and other protected classes.