Technical Application Associate

As a Technical Application Associate you will provide post implementation application support to customers by guiding callers through problem resolution, managing open tickets, and escalating when appropriate. You will actively listen to and enables end users with solutions to common problems. In addition, this position is responsible for call documentation and escalation as necessary.

What You Will Be Doing

• Address and document customer questions, problems, and errors through calls, emails, or our web-based customer portal.
• Review and troubleshoot automated alerts from customer servers. This may involve server configuration changes, communicating operator errors to customers, or assessing potential software design flaws with development.
• Troubleshoot and resolve technical issues while creating knowledge-based articles. Attention to detail, organization, and effective time management are crucial in our dynamic environment.
• Collaborate with team members to maintain our high level of customer satisfaction.
• Develop a strong functional knowledge of our applications and gain a detailed understanding of the WMS application through training, testing, and working with support staff and software developers.
• Travel occasionally to customer sites for new system implementations.
  
  

What Could Set You Apart

• Extensive hands-on Systems Administration experience: Ready to tackle any challenge.
• Exceptional communication skills: Both written and oral, making complex ideas easy to understand.
• IT or Software industry experience: Bringing valuable insights and expertise.
• Effective team leadership: Guiding teams to success with strong leadership.
• Excellent prioritization skills: Keeping projects on track and meeting deadlines.
• Attention to detail: With a relentless drive for success.
  
  

What You Will Likely Bring

• Experience with web applications.
• Experience with SQL.
• Experience in a software support environment.
  
  

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.
  
  

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer. 

Recruiter

Afsha Sikka