We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
We are looking for an experienced Resource Planning Manager who will support our large multi-site call center teams across all of our operating countries. You will provide forecasting and scheduling expertise to our growing, in-house customer support team. Great customer experience is a key part of Wave’s success and you will create accurate forecasts, translate them into innovative schedules so support teams give our customers the fastest response times across all channels.
You will be customer obsessed and work closely with support and product leaders to adapt and manage the impact of shifting to digital, the launch of new products, the expansion to new markets whilst keeping a close track on our cost to serve by delivering world class resource management.
In this role you’ll;
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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