Service Delivery Team Leader

We are growing our leadership team! - Work from Home! If you thrive on leading, motivating, supporting and developing others, this role is for you!

Overview

• Permanent Full-Time roles & 12-month contract positions
• Work from home - ideally located in the following regions: Brisbane/Caboolture, Melbourne, Gippsland/Ballarat, Orange, Dubbo, Armidale, Tamworth, Newcastle, Gosford & Illawarra
• Reduce your commute – work remotely from your home with all Information Technology equipment provided
• Fantastic opportunity to continue your career growth; step up and manage your own team
• Eligibility for Not-for-Profit salary packaging – increase your take home pay!
  
  

Why are we hiring?

It’s simple, we are growing our leadership team

Are you ready to lead a dynamic, passionate team while making a difference in the community? We're on the lookout for a Service Delivery Team Leader's to join our team. This is great role to step into a leadership role with flexibility and variety!

What will I be doing?

As a Service Delivery Team Leader, no two days are ever the same.

If you are someone who naturally assumes responsibility, takes pride in building team culture, has strong computer skills and can support others with the challenges of technology and change, then keep reading….

As our next Service Delivery Team Leader, you can expect to be:

• Contributing to ongoing recruitment and orientation campaigns
• Undertaking regular team/individual check-ins
• Preparing and chairing team meetings
• Upskilling teams through regular professional development training and communicating procedural changes
• Approving timesheets and leave
• Providing regular and tailored feedback to team members, including developing individualised performance development plans
• Monitoring a range of compliances (learning, policy, certificates and licences)
• Reviewing and managing client feedback and reporting through to management
• Participating and contributing to workshops, projects and monthly meetings
• Identifying opportunities for service improvement, championing innovation and change within the organisation.
• Celebrating achievements and the great work done by the team
• May be required to travel to Newcastle office or Singleton to facilitate in field meetings with Support Workers from time to time
  
  

What do I need?

• Certificate IV qualification in a relevant Community Care field or relevant leadership experience in the sector
• Previous experience managing and leading remote teams (min 20 staff)
• Demonstrated ability to communicate with a diverse audience and bring out the best in others
• Good organisational skills and ability to prioritise your workload in a changing work environment
• Strong computer and mobile technology skills
• Experience using TRACCS client database would be advantageous
• Ability to work autonomously
• Current Drivers licence
• Current and satisfactory police check
  
  

Benefits For You

We offer a growing range of benefits including:

• Tax benefits through salary packaging options as a not-for-profit organisation
• Regular hours to suit your work-life balance
• Professional development, employee award programs and career progression opportunities
• A career with purpose - the opportunity to make a real difference in the community and our client’s lives
• A safe and healthy workplace culture which promotes diversity and mutual respect
• Exclusive employee benefits & discounts with health and financial providers
• EAP support with 'no cost' access to wellness services
  
  

For more information please click here for a copy of the position description.

integratedliving Australia values diversity and promotes understanding and inclusion of all people organisation wide.

Our workforce proudly reflects the local communities we live and work in and we actively encourage all applications.

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

https://integratedliving.org.au/work-with-us/careers-with-us

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