NVIDIA has been revolutionizing computer graphics, PC gaming, and accelerated computing for over 25 years. This remarkable achievement is underpinned by its legacy of innovation, which is driven by outstanding technology and exceptional talent. Today, we are harnessing the limitless potential of AI to usher in the next era of computing. In this new era, our GPU functions as the cognitive core of computers, robots, and self-driving cars, enabling them to understand and interact with the world around them. Accomplishing feats that have never been achieved before demands vision, innovation, and the world's top-notch talent. As an NVIDIAN, you'll find yourself immersed in a diverse and supportive work environment that motivates everyone to bring out their best. Join our team and explore how you can leave a lasting imprint on the world.
As a Technical Account Manager at NVIDIA, you are anticipated to possess excellent communication skills and a strong sense of responsibility when it comes to resolving issues. Customer satisfaction should always be your top priority. You'll frequently collaborate with the Engineering, Marketing, and Support teams to tackle technical hurdles and ensure the continuous success of NVIDIA's products and solutions.
What you’ll be doing:
Resolve complex escalations and technical issues by conducting meticulous research, reproducing problems, and performing in-depth troubleshooting for customers who are installing NVIDIA product and employment NVIDIA solutions.
Respond promptly to customer inquiries regarding product support via telephone, email, or conference calls.
Address customer issues that arise during installation, operation, maintenance, product application, or when dealing with interoperability matters with other vendors.
Actively participate in cross-functional team meetings and offer valuable feedback to the Engineering and Marketing departments regarding product requirements, customer experience, and support tools.
As a technical expert, develop, redefine, and document best practices to share with internal teams (Support and R&D) for the enhancement of support processes.
Conduct site visits and engage in conference calls with customers as needed.
What we need to see:
Have at least 5 years of experience in providing comprehensive customer support and troubleshooting for both hardware and software products.
Demonstrate proficiency in Linux System Administration, covering aspects such as process management, package management, task scheduling, kernel management, boot procedure troubleshooting, performance reporting, optimization, logging, advanced networking (including tuning and monitoring), storage configuration and troubleshooting (especially iSCSI), Virtualization (KVM), and Scripting.
Exhibit the ability to troubleshoot networking protocols using tools like TCPDUMP, Wireshark, or similar packet analysis tools.
Possess excellent interpersonal skills to effectively handle escalated customer cases.
Have strong communication and presentation skills, both verbally and in writing.
Be fluent in English, both in verbal and written communication.
Display strong organizational skills and the ability to independently prioritize tasks and handle multiple responsibilities simultaneously.
Hold a minimum four-year degree in Computer Science, Electrical Engineering, or Computer Engineering (or possess equivalent work experience).
Industry-recognized Linux/Networking certifications are preferred.
Ways to stand out from the crowd:
Boast extensive experience in network programming, troubleshooting, and performance optimization in high-concurrency scenarios.
Have prior experience with NVIDIA SmartNIC, DPU (Data Processing Unit), and other related products, which is highly valued.
Be proficient in OpenStack administration, with specialized knowledge in server virtualization and OpenStack Ironic for bare metal computing.
Demonstrate familiarity with emerging trends like ROCE, DPDK, VirtIO, NFV, VNF, VPP, SR-IOV, and DPDK, as this will be highly regarded.
Bring experience in supporting or working at Telecom Vendors, or CSPs.
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