Real-Time Workforce Analyst

Location: Remote (Applicants must reside in the Philippines)
Work Setup: Full-Time, Part-Time, or Flexible Schedule (Dayshift)

About CoreBridge Solutions

CoreBridge Solutions is a leading provider of business services to U.S.-based companies, specializing in a range of industries, including legal, financial, medical, and marketing. Operating remotely from the Philippines, we help our clients enhance efficiency and achieve superior outcomes. We are seeking skilled professionals to join our team and contribute to our success.

Job Overview

We are looking for a Real-Time Workforce Analyst to monitor and analyze employee activities, ensuring productivity and accountability. This role involves gathering and interpreting data from tools like Teramind, ActivTrak, or Hubstaff; cross-checking time card data from payroll systems; and reviewing softphone usage (e.g., Zoom, RingCentral) to generate actionable insights for management.

The ideal candidate will focus on tracking daily performance, creating detailed reports, and analyzing team and individual efficiency to support decision-making.

Key Responsibilities:

1. Real-Time Monitoring:
   • Track employee activity using tools like Teramind, ActivTrak, or Hubstaff.
   • Monitor softphone usage (e.g., Zoom, RingCentral) to assess call activity and efficiency.
   • Cross-reference time card data with monitored activity to validate accuracy and identify discrepancies.
2. Performance Metrics:
   • Measure KPIs such as call response times, service levels, and adherence to schedules.
   • Analyze productivity and efficiency at team or individual levels to identify trends and recommend improvements.
3. Reporting & Performance Tracking:
   • Generate daily, weekly, monthly, and yearly reports detailing:
   • Productivity percentages and changes over time.
   • Individual and team performance rankings.
   • Departmental comparisons.
   • Highlight standout performers and identify areas needing attention.
   • Present findings to management with clear, actionable insights.
4. Collaboration:
   • Work closely with team leads and management to address staffing gaps or underperformance.
   • Share insights and recommendations to improve team efficiency and productivity.
5. Anomaly Identification:
   • Identify unusual activity or anomalies, such as discrepancies in softphone usage or irregular patterns in monitored data.
   • Flag issues for management review and recommend corrective actions.

Qualifications:

• Experience in workforce analysis, data aggregation, or similar roles.
• Proficiency in tools like Teramind, ActivTrak, or Hubstaff, and familiarity with payroll systems.
• Familiarity with softphone platforms like Zoom or RingCentral.
• Strong analytical skills with attention to detail.
• Advanced Excel skills or experience with reporting tools.
• Strong organizational and communication skills.
• High ethical standards and a commitment to maintaining confidentiality.

Why Join CoreBridge Solutions?

• Competitive Pay: We offer competitive compensation with opportunities for skill enhancement.
• Professional Environment: Collaborate with established U.S.-based companies, gaining valuable experience across various industries.
• Remote Work Flexibility: Enjoy the benefits of working remotely from anywhere in the Philippines.
• Dynamic Work Culture: Join a vibrant and rewarding work environment that celebrates diversity and innovation.

Work Environment Notice:
CoreBridge Solutions is dedicated to maintaining a productive, safe, and efficient work environment for all team members. To support this commitment, we use a live monitoring system during working hours. By applying for this position, you acknowledge and accept this monitoring process as part of your role. This system helps us ensure a supportive and effective work environment for everyone.