Customer Service Administrator

Job Title: Customer Service Administrator

Company: GOTEAM

Location and Workplace: IT Park Cebu, Philippines, Onsite

Schedule: 9:00 PM - 6:00 AM

Salary: PHP 25K - PHP 35K

Summary

We are seeking a dedicated Customer Service Administrator to provide exceptional service regarding warranty and shipping issues, primarily via email. The role involves maintaining professionalism and courtesy while upholding the client's brand standards.

About the Job

Key Duties:

• Provide customer service regarding warranty/shipping issues and resolve discrepancies primarily via email.
• Respond to social media posts and messages following Randy’s brand standards.
• Input retail and tradeshow orders and payments into QuickBooks and perform general data entry duties.
• Check invoice records to confirm orders have been picked.
• Generate reports such as sales tax reports, warranty reports, account receivable reports, and Hubspot reports.
• Make trade show or other company arrangements, including logistics, freight, cocktail hour, and travel arrangements for 20+ trade shows per year for up to 4 attendees.
• Check bills against actual invoices to ensure accuracy and report discrepancies.
• Make inquiry calls to prospective and existing clients.
• Additional data entry responsibilities, including entering data into QuickBooks and Hubspot.

Skills and Experience

Essential Skills:

• Strong attention to detail and goal-oriented.
• Excellent written and verbal communication abilities.
• Ability to prioritize and manage multiple responsibilities.
• Commitment to providing excellent customer service.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficiency with Google Suite, Microsoft Word, Excel, and computer skills.
• Data entry skills.
• Flexible and open to a shifting schedule.

Qualifications:

• At least 2 years of experience in customer service

Your Benefits:

• We don’t just give you a laptop, we give you an extra monitor—because two screens are better than one.
• A copy of “Little Black Book for Stunning Success” to keep you inspired.
• You’ll get HMO coverage from day one—not just for you, but also for a dependent (yup, private room benefits included).
• Ever needed legal or financial advice? Well, now you and your family can access it—on us.
• Salary finance platform for personal loans, because we’re here to help you, even with the tough stuff.
• P1,000,000 life insurance coverage—because we’ve got your back.
• 10 days of leave right off the bat, and it bumps up to 15 days after just one year.
• The little things? We’ve got you covered: welcome gift, monthly lunch with CEO updates, talent nights, gratitude celebrations, and more.
• And yes, how does a trip for two to Bali sound? Referral bonuses can take you there.

Your Family’s Benefits:

• Mental health support for your family, 24/7, because we care about them too.
• Preventive care like health education, diet counseling, and wellness sessions—available for four family members.
• Free telemedicine for your family, because we know life doesn’t wait for appointments.
• Personal invites to family events, with prizes up for grabs—because life is about more than just work.

About Us

Company Name: GOTEAM

Achievements:

• Consistently raising the bar in employee engagement with an 85% score—leaving the global average of 23%, the US average of 33%, and even best practice organizations at 70% in the dust.
• Certified as a Great Place to Work for four years running—because when you’re great, you just keep proving it.
• Over 1,000 employees strong, with no plans to hit the brakes anytime soon.

Culture:

• At GOTEAM, innovation isn’t just part of the job—it’s the job. We celebrate diversity, thrive on global perspectives, and create an environment where personal and professional growth isn’t a perk—it’s the norm. And that 85% employee engagement score? It’s proof that we’re not just ahead of the pack—we’re redefining the pack.

Mission:

• Our mission is bold and simple: provide 100,000 people with free AI certification through the Vjal Institute, fueling the future of innovation.

Location:

• Headquartered in the Philippines, with ambitious plans to expand globally by 2025.