IT Support Engineer

The opportunity

We are seeking an IT Support Engineer who can go beyond just troubleshooting and fixing technical issues. As a key member of our team, you will play a critical role in keeping our business running smoothly by ensuring our technology, networks, and software are optimized for success. You'll handle everything from managing Google Workspace and VPNs to securing devices and supporting end users. More importantly, you will use your IT expertise to proactively identify and solve problems, driving efficiency across the organization. If you thrive on learning new things and enjoy being both hands-on and strategic, we’d love to have you on our team!

Employment Level: Mid Level

Employment Type: Full Time

Location: Philippines 

Working Hours: 9pm to 6am PHT (APR-OCT) or 10pm to 7am PHT (NOV-MAR)

What you'll do

• Meet with the IT team regularly to discuss open issues, assign work based on open tickets, and review any pending work.
• Plan and implement improvements to our distributed environment, including preparing for upcoming security updates, streamlining the new employee onboarding process, and proactively monitoring remotely managed systems.
• Lead IT projects from start to finish, including creating project proposals, researching solutions, and working with internal teams or external vendors to successfully complete the projects.
• Collaborate with management to solve IT issues and provide recommendations.
• Perform routine maintenance and upgrades to ensure optimal network performance across all company locations.
• Assist in the development and implementation of policies and procedures to address recurring IT issues.
• Create and maintain comprehensive documentation of IT processes for internal use and external reference.
• Contribute to the development of training materials and guides for both end users and IT team members.
• Automate manual tasks by creating new tools or improving existing ones to help the team work more efficiently.

Who you are

• 1-3 years of professional IT experience, with relevant certifications such as CompTIA A+, Cloud+, or Security+.
• Proficiency in supporting both Mac and Windows operating systems, with scripting experience and strong knowledge of hardware and software.
• Experience with Google Workspace or Office 365 Admin, IT service management platforms like Jira, and mobile device management (MDM) systems.
• Proven ability to manage multiple projects and adapt to a fast-paced, evolving environment.
• Excellent analytical, problem-solving, and both verbal and written English communication skills.
• Ability to lift up to 49lbs. and stand/walk as needed with or without reasonable accommodation.
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.
• Access to a working laptop/PC, stable internet, and backup connection.
  
  

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Healthcare reimbursement to help ensure you are covered.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.