As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate an inclusive culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role
CrowdStrike IT is growing and seeking a dynamic ServiceNow Administrator to join the ServiceNow Support Team. Along with your team members, you will be responsible for the overall ServiceNow experience at CrowdStrike.
The ServiceNow Administrator will focus on platform support and Incident handling. This individual will work with ServiceNow Architects and Developers on related projects including service automation and platform integration support. A typical day will include working from both a platform Incident queue as well as participating in development projects. Other duties as assigned.
What You’ll Do
Administering capabilities to configure the ServiceNow platform to align with IT best practice.
Platform upgrades and code migration via update sets
Configuring and administering the ServiceNow platform user interface, screen elements, work flows, mobile interfaces, plugins and branding.
Managing and administering lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB.
Managing and administering ServiceNow users, groups, and all the various roles.
Assisting the Service Management Office Team in developing, building, testing, deploying and updating items within the Service Catalogue and corresponding items in the Self-Service Portal.
Configuring and maintaining application security across all modules and interfaces.
Assisting with monitoring and approving platform health.
Administering ServiceNow applications, including updating security and workflow configurations, importing data, creating custom scripts, and building reports.
Creating alerts and notifications using e-mail and other messaging capabilities within the platform.
Ensuring the best performance from the system
Troubleshooting, resolving and /or escalating system Incidents when they arise.
Performing daily operational management and administration activities as needed.
Producing reports and dashboards based on defined measures, metrics and key performance indicators. Recommending any improvements regarding the platform, processes or reporting.
Ensuring policies are reflected in the way the platform is administered.
Provide on-call support for ServiceNow
Other duties as assigned
What You’ll Need
Bachelor’s degree in the field of computer science, information systems, other related degree, or experience equivalent.
1 year of ServiceNow platform experience including development and administration
Familiar with HTML, JavaScript, CSS etc.
Knowledge of ServiceNow platform integrations with external systems
Knowledge of Agile framework and experience in measuring level of effort with enhancements, defects, and stories
Experience with Core, Knowledge Management, Change Management, Incident, Problem, Hardware and Software Asset Management modules
Experience building automation workflows
Experience building business rules, client scripts, and notifications
Knowledge of implementing LDAP, SSO, user/group/role
Knowledge of CMDB concepts
Experience with Debugging and Troubleshooting
Demonstrable knowledge of the ITSM framework (ITIL)
Excellent communication and interpersonal skills
Productive attitude with the focus on progressing the business forward
Drive efficiency, adoption and platform manageability
Certified System Administrator (SNOW) qualification
Understanding of ServiceNow table extension model
Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)
Experience implementing systems using the Agile/Scrum methodology
Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)
ServiceNow Service Portal micro-certifications
ITIL Certification - minimum Foundation V3
Shift Timings- 2:00 PM - 11:00 PM IST
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Benefits of Working at CrowdStrike:
Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
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