At Livespace, we love enabling SMB success by helping sales teams worldwide achieve predictable growth through sharing knowledge and best-practices, thanks to our process-oriented SaaS CRM.
We are looking for an experienced Technical Support Engineer who will be a part of a team responsible for creating exceptional customer service and developing the best Internet application. You will take ownership of the day-to-day support of our customers and for making sure we develop our product according to best market standards.
As a Technical Support Engineer, You Will
- Providing 3rd line technical support to software users in a timely and accurate manner
- Maintaining SLAs: Estimating time required to complete tasks and reporting it back
- Searching for and removing software bugs
- Analyzing causes of errors to understand which refactors could be the most effective
- Rewriting and streamlining existing legacy code
- Testing changes
- Creating technical documentation
- Delivering coherent, maintainable and testable code
Tech Stack The Team Is Working With
PHP (7.3,8.1), Zend, Symfony, TypeScript, React, PostgreSQL, AWS, Docker, Kubernetes
About You
- You are a software engineer with a strong focus on code quality and cleanliness and readiness to learn
- You understand that it takes time to move from legacy code to clean one
- You are willing to learn how to act in the development environment for the enterprise-class projects
- You are ok with discussing technical solutions with non-technical people
- You are proactive and not afraid to ask questions related to the software development process
- You keep a hand on what’s going on in the PHP and the general web dev world
- You know the value of proper documentation
- You are not satisfied with half measures (but you know when it is OK to take shortcuts)
Our Requirements
- A minimum of 3 years of experience in maintenance of Internet applications
- Hands-on experience with PHP version 7.x and higher
- At least first commercial experience with PHP frameworks such as Zend, Symfony
- Knowledge of Postgresql databases, working with SQL queries
- Knowledge of JS, jQuery, HTML
- Knowledge of REST API
- Working experience with GIT
- English language at a level to understand documentation
- Experience in writing unit tests
- Practical knowledge of SOLID principles
Nice To Have
- Previous experience with supporting international clients
- Knowledge of unit or integration testing
- Understanding of cloud ecosystems (preferably AWS)
- Experience in working with agile methodologies
What We Offer
At Livespace, your work matters. Not only do we provide an environment where everyone can excel and achieve their full potential – we have fun doing it!
- Competitive salary: 14 000 - 17 000 PLN net (invoice value) on B2B Contract
- Monthly benefit budget in NAIS, for discretionary use (sports package, etc.)
- Private health package provided by Allianz
- Flexible work environment – 100% remote or hybrid from our Mokotów office
- Solid substantive and practical support – we're dedicated to continuous learning
- A Macbook to work on, plus whatever you need to make your workspace ultimate
- Lots of independence and space to try out your own ideas – we love new ideas and go-getters
- An open and friendly environment, filled with awesome people you can count on for a helping hand, a great conversation, and a good laugh
- The chance to show off your trivia mastery skills with our team-made Kahoots, during our weekly All Hands meetings
Why join Livespace?
We've got 5 great reasons for you!
You'll be creating a CRM that has our clients' hearts.
- Livespace looks at sales differently, our process-focus means that our clients are working in a CRM that really reflects their day-to-day and helps them practically achieve their targets and goals.
You'll be responsible for your own backyard.
- We say no to micro-management. We take ownership of our work and strive to perform at a recommendation-worthy level at all times. And, because we work in Scrum, we're able to keep random tasks and unplanned work from causing chaos in our everyday work.
You'll have room to grow and experts to lean on.
- We pride ourselves on being experts and keeping a growth-mindset going in everything we do. Sharing knowledge and best practices are at the heart of culture. We make sure to stay on top of the innovation and take advantage of outside expertise as part of our everyday work.
You can count on stability.
- Livespace isn't your typical start-up. We've been on the market for over 11 years and we continue to grow. You can count on a stable workplace with us!
Reporting To
Technical Product Manager
Seniority Level
Specialist
Who You Will Meet With During The Recruitment Process
Head of IT - Łukasz Rozbicki
Technical Product Manager - Jakub Trybuchowski
Software Architect - Marcin Boś
Good To Know
All positions require a job-specific assignment to be completed.
About Livespace
Every day, Livespace enables over 1200 companies to optimize their B2B sales activities and exceed their targets. Our mission is to foster SMB success through process automation and cultivating sales expertise.
In order to do even bigger and better things, we need passionate people to join our team that are great at what they do. If your heart just skipped a beat, then you're the droid we're looking for!