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Junior Service Desk Specialist

Remote: 
Full Remote
Experience: 
Junior (1-2 years)
Work from: 
Georgia (country)

Offer summary

Qualifications:

Proven ability to work independently and as a team member, Good communication skills, Fine organizational and time management skills, B2 English level or higher.

Key responsabilities:

  • Serve as an entry point for requests from employees
  • Answer user questions via phone, email, and web app
EPAM Systems logo
EPAM Systems XLarge http://www.epam.com
10001 Employees
About EPAM Systems
Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has used its software engineering expertise to become a leading global provider of digital engineering, cloud and AI-enabled transformation services, and a leading business and experience consulting partner for global enterprises and ambitious startups. We address our clients’ transformation challenges by fusing EPAM Continuum’s integrated strategy, experience and technology consulting with our 30+ years of engineering execution to speed our clients’ time to market and drive greater value from their innovations and digital investments. We make GenAI real with our AI LLM orchestration, testing and engineering solutions, EPAM DIAL, EPAM EliteA™ and EPAM AI/RUN™, respectively. We deliver globally, but engage locally with our expert teams of consultants, architects, designers and engineers, making the future real for our clients, our partners and our people around the world. We believe the right solutions are the ones that improve people’s lives and fuel competitive advantage for our clients across diverse industries. Our thinking comes to life in the experiences, products and platforms we design and bring to market. Added to the S&P 500 and the Forbes Global 2000 in 2021 and recognized by Glassdoor and Newsweek as a Top 100 Best Workplace, our multidisciplinary teams serve customers across six continents. We are proud to be among the top 15 companies in Information Technology Services in the Fortune 1000 and to be recognized as a leader in the IDC MarketScapes for Worldwide Experience Build Services, Worldwide Experience Design Services and Worldwide Software Engineering Services. Learn more at www.epam.com.
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Job description

Currently, we are looking for a Junior Service Desk Specialist.

Responsibilities


  • Serve as an entry point to all requests from EPAM employees
  • Provide timely request fulfilment according to the workflow (training and knowledge transfer will be provided)
  • Answer users’ questions via phone, email, and web app (knowledge base guide is constantly growing)
  • Communicate with other teams including L2/L3 support to guarantee correct request assignment and resolution
  • Be ready to work in shifts (night, early morning, and weekend shifts included)


Requirements


  • Proven ability to work independently and as a team member
  • Good communication (written and oral) and interpersonal skills
  • Fine organizational, multitasking, and time management skills
  • English level: B2 and higher
  • Stress resistance and ability to adapt to changes of a different kind


We offer


  • We connect like-minded people
    • Delivering innovative solutions to industry leaders, making a global impact
    • Corporate and social events
    • Enjoyable working environment
  • We invest in your growth
    • Leadership development, career advising, soft skills and well-being programs
    • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly
    • Free English classes with certified teachers
  • We cover it all
    • Participation in the Employee Stock Purchase Plan
    • Comprehensive medical & family care package
    • Five trust days per year (sick leave without a medical certificate)
    • Benefits package (sports activities, a variety of stores and services)
Experience the freedom of remote work from anywhere in Georgia, whether from the comfort of your home, our modern offices in Tbilisi and Batumi or a coworking space in Kutaisi.

EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Social Skills
  • Communication
  • Adaptability
  • Multitasking
  • Time Management
  • Organizational Skills
Are you interested?

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