Sr. Consultant, Program Manager

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Culture is meaningful to us. It's in the way we interact with one another and with our clients. We believe in being our authentic selves with one another and have cultivated an approach that is "we" not "I". We honor the commitments that we make to our clients and one another. This is our culture. We actively engage in the communities where we live and encourage our teammates to use Volunteer Time Off and to engage with our Spotlight Charities and causes meaningful to teammates.

Summary:

The Program Manager, Global Commuter benefits will support a dedicated large national accounts client to scale their employee commuter benefit program development internationally. This role requires a strategic leader with strong commuter benefits knowledge who is excited by the chance to roll-up their sleeves to lead strategy, development, and compliance of employee commuter programs in EMEA and APAC. They will be responsible for end-to-end consulting on existing and new programs, lead cross-organizational support teams, and be responsible to continuously evolve and evangelize these programs to meet the needs of our rapidly growing businesses! This role will liaise with the client’s stakeholders across the organization and at all levels of the company.

Core Responsibilities: include the following.  Other duties may be assigned.

Strategy and Program Development:

• Develop global commuter program strategy in partnership with key stakeholders to meet the commuter benefit needs of Amazon employees.

• Assess current programs for efficacy and scalability. Develop mechanisms to measure the employee experience.

• Leverage multiple inputs and employee feedback to identify gaps and develop recommendations across multiple businesses and geographic locations. Develop processes and mechanisms to measure utilization and program effectiveness.

• Evaluate systemic issues and consult with key stakeholders to develop and refine processes and policies as needed. Drive large initiatives as needed. Ability to influence executives, in partnership with cross functional business leaders, to gain approvals on programs.

Plan Administration and Compliance:

• Continuously evolve programs and services to earn and keep employee and business partner trust and to deliver a positive employee experience.

• Drive and/or participate in team projects as necessary to support our growing and dynamic workforce.

• Develop roadmap and execution plan for compliance and/or expansion initiatives. Advises client’s team to ensure that commuter benefit plans are in compliance with federal, state and local requirements.

Plan Consulting:

• In conjunction with the client’s team, recommends and oversee the written guidelines, policies, and internal controls. Drive the development and delivery of material for committees/approval meetings.

• Develop complex and broad-based implementation strategy for communication and change management plans.

• Make recommendations on plan design, integration/implementation, funding options, and in partnership with internal stakeholders identify opportunities to reduce program expenses and/or improve the employee experience.

• Provide consultation and SME support for commuter benefit issues that arise.

Skills needed:

• 5+ years of relevant project and program management experience with large multi-location employers, including program development and delivery.

• Bachelor’s degree in business, finance, HR or related field

• Exceptional analytical skills, proven abilities in process development and data management, financial accounting, reporting, auditing and reconciliations, strengths in reporting and communicating financial data and trends to business leaders

• Excellent written and verbal communications skills - ability to interface with all levels of the organization, specific strength in influencing decision makers

• Exceptional focus and proven results on delivering excellent employee experiences.

• Comfortable working with and communicating large amounts of data findings, experience establishing and tracking program metrics. Ability to work with a high degree of autonomy of discretion through ambiguous circumstances.

• Successful record of building operational processes and procedures, continuously improving program efficiencies, and proven abilities to maintain cross organizational partnerships

Preferred

• Strong sense of accountability, sound personal judgment and global business acumen.

• Great organizational skills with exceptional follow through and attention to detail.

• Experience in managing programs in large-scales organizations with unique and dynamic business needs.

• 10+ years of experience with program management along with design, administration, and governance.

• Prior working experience in developing/administering employee commuter programs along with the associated complexities of program administration, associated payroll processes, regulatory requirements, and program taxability.

• Flexibility to work occasionally in extended time zones is required.

• Periodic global business travel is required.

Brown & Brown does not discriminate against teammates or applicants for employment on the basis of race, color, religion, absence of religious affiliation, national origin, ethnicity, age, disability, perception of disability, sex, sexual orientation, gender identity/expression, gender orientation, marital status, service in our armed forces, veteran status in our armed forces, political activity or political party affiliation. We are committed to ensuring equal employment opportunities for all our teammates and applicants for employment. Our equal employment opportunity philosophy, in accordance with federal, state, and local law, applies to all aspects of employment with us including recruiting, hiring, training, transfer/promotion, compensation, benefits, and termination.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.