Senior Content Consultant

About our team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the role

The role exists to consult on all aspects of Global data design, fabrication maintenance and product development efforts for Agency and Case Law content.

Responsibilities:

Specific Responsibilities for Global Content Consultant for Primary Agency:

• Led tracking and supporting all builds, maintenance, and projects. 

• Coordinate with Product Manager to set work priorities.

• Analyze, research, and resolve customer problems reported by Sales, Customer Support, and Product.

• Manage Agency content workflow from collection to online.  Troubleshoot workflow problems to ensure timely resolution.

• Coordinate with other teams that work on Secondary Agency sources (Secondary Agency sources appear along with Primary Agency in the Administrative Materials High-Level Content Type).  Be aware of the synergy between Primary and Secondary Agency content.

• Provide issue tracking information for all status meetings such as the weekly Agency and Case Law/Shepard's Weekly Initiatives Meetings.

• Monitor broken auto-collections.   Assist in identifying resolutions to restore auto-collections.  

• Correspond with state and federal agencies to establish contacts and obtain missing documents when requested by Collection Specialist.

• Examine collection sites for new Agency builds.  Size keying cost for new Agency builds.

• Write Product Requirements for new Agency builds.   Hand off requirements to REPH for build completion.  Monitor the build schedule to ensure timely releases of new content.

• Review and approve Collection Instructions and Keying Instructions written by REPH.

• Provide guidance to REPH on build steps as needed.

• Process keying vendor invoices.

• Perform checkouts for migrations such as Search Replatform (SRP) and HCCS. 

Requirements:

• Be a natural problem solver, able to collaborate with your team to resolve issues

• Have substantial operations workflow experience Be able to demonstrate excellent organizational skills when dealing with multiple priorities, able to think analytically

• Have excellent written English, including the capacity to write within strict constraints of house style

• Proven experience in all phases of fabrication and/or product development/maintenance/source or metadata/database infrastructure

• Proven experience in all job functions such as Product Manager, Content Specialist, Content Analyst, or Update Editor

• Experience in XML and VISF data Fabrication

• Experience in News, Business and Topical Content Fabrication

• Have a J.D. or Bachelor's degree or equivalent work experience

• May be required to work on-call and/or to work different shift hours to accommodate varying time zones.

Work in a way that works for you

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Salary range

To be added when data can be disclosed

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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