Benefits and Claims Call Center Project Manager (Remote) at Terrestris Global Solutions

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Remote Project Manager to support the Public Safety Officers’ Benefits (PSOB) Program for the Department of Justice’s Office of Justice Programs.

I’ve never heard of Terrestris. What do you do?

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

So, what will the Project Manager at Terrestris do?

As the Project Manager, you will lead all efforts to provide service in support of the Public Safety Officers’ Benefits (PSOB) Program. You will oversee support services to the PSOB Office for a concentrated customer call center, case file management, customer resource assistance and associated supporting paralegal activities related to the PSOB death, disability, and educational assistance programs. You will also be responsible for managing outreach, call center and paralegal support services to the PSOB Office that relate to all PSOB death, disability, and educational (as needed) assistance applications / claims. Finally, you will ensure delivery of respectful, timely, and clear communication and customer service to survivors, injured officers, public safety agencies, and related partners.

What does a typical day look like for the Project Manager?

You will:

· Maintain and operate the Bureau of Justice Assistance (BJA) PSOB Customer Call Center.

· Provide case file management.

· Provide customer resource assistance.

· Provide paralegal support services.

What qualifications do you look for?

You might be the person we’re looking for if you have:

· A Bachelor’s Degree.

· At least 8 years of experience in call center management.

· At least 5 years are benefits / claims call center specific experience.

What kind of benefits does Terrestris Offer?

We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.