FULL-TIME Full-time
LOCATION Remote
Job Summary
The Sr Manager Fitness Operations is responsible for managing the fitness infrastructure to effectively implement the company's strategic fitness plans. This position works collaboratively with corporate and field partners, oversees product line implementation, and will create, develop and respond to analytics and data for the programs.
Essential Duties & Responsibilties
- Fitness Infrastructure Management:
- Partner with the Senior Director of Fitness to develop strategy, identify opportunities, and drive optimization for Personal Training, Group Training and Group Exercise.
- Responsible for managing the infrastructure (operating models, tools, systems, SOPs, metrics) to effectively implement the company's strategic fitness plans.
- Test new fitness products, pilots, and/or programs to determine viability for 24 Hour Fitness.
- Manage strategic transition from test/concept to scalable implementation
- Operationalize fitness training, group training and GX content in partnership with Fitness Programs/Partnership and L&D.
- Create tools/support for labor management in partnership with Club Operations
- Fitness Operations
- Responsible for driving business case development and financial investment recommendations.
- Maintain project and product roadmaps to ensure key deadlines and targets for rollouts are met
- Support development of marketing and CRM processes for fitness product
- Manage strategic transition from concept to practical implementation, addressing any issues that arise with implementation or management of programs
- Create recommendations for corporate fitness team initiatives based on the needs of the clubs. Prioritize needs to determine sequencing of initiatives.
- Provide input and perspective on new products and services related to Fitness programming.
- Strategic lens on marketplace to stay informed on industry and competitive trends/dynamics to prioritize capability development.
- Regular engagement across all cross-functional partners (and business units)
- Management of Analytics and Fitness Operations Team:
- Responsible for performing business process improvement and supporting the field organization with operational guidelines designed to improve the execution of Fitness, Group Fitness and GX programs.
- Gathers and interprets fitness data and provides recommendations to improve quality and efficiency of fitness programs and process.
- Act as data steward for the fitness department, in participation with the data governance team.
- Develop tools and resources for labor management in partnership with Club Operations
ORGANIZATION RELATIONSHIPS
The Sr Manager Fitness Operations reports to the Sr Director Fitness Business & Operations and interacts and manages business relationships with club and corporate team members across various departments. This role manages multiple direct reports, at manager and individual contributor levels.
Qualifications
Knowledge, Skills & Abilities
- Strong knowledge of internal and external fitness business practices with the ability to be inquisitive and innovative
- Strong analytical skills with the ability to proactively predict, identify and solve problems with purposeful solutions
- Ability to effectively manage multiple priorities and independent projects in a dynamic and fast-paced environment
- Strong interpersonal, organizational, project management and communication skills.
- High level of detail orientation, flexibility, and comfort supporting organization change and process improvement
Minimum Educational Level/Certifications
- Bachelor degree in Business or related field.
Minimum Work Experience And Qualifications
- 10+ years of experience in progressive operations or fitness management
- Experience managing product implementation process
- Experience in leading simultaneous complex projects from inception to completion.
Physical Demands/ Environmental Conditions
- Must be able to sit and work on a computer for extended periods of time.
- Must be able to work extended hours on occasion.
- Regularly required to work standard office equipment (personal computer, copy machine, fax machine, etc.)
Travel Requirement
- Potential travel requirements to club, regional and corporate offices up to 25% of time.
Benefits Summary
24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.
Compensation Summary
All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.
Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).
Washington State : Receive 40 hours of sick time on your first day of employment. After 6 months of employment, accrue 1 hour of sick time for every 30 hours worked, up to a maximum of 120 hours, inclusive of time carried over.
Actual offer may vary from posted hiring range based on location, work experience, and/or education.
Salary range will vary based on geography of the applicant.
Pay Range for Los Angeles, Orange County and Seattle: $112,125.00-$151,398.00 (Exempt), $53.91-$72.79 (Non-Exempt)
Pay Range for Bay Area (California) & New York City (incl. New Jersey): $117,000.00-$157,980.00 (Exempt), $56.25-$75.95 (Non-Exempt)
Pay Range for San Diego & Carlsbad (California) and all other locations: $105,300.00-$142,182.00 (Exempt), $50.63-$68.36 (Non-Exempt)
FUNCTIONAL GROUP Fitness
