Client Account Leader

Imagine advising renowned clients across the country and implementing one of the world’s most innovative and leading cloud technologies. At CrossVue, that’s exactly what you’ll do – you’ll take part in a quickly growing Workday practice.

As a Workday Services Partner, we offer full-suite services and provide our consultants with hands-on training and certification in Workday. We believe that happy employees deliver better results, so we strive to provide our employees with a meaningful work-life balance and invest in their professional development.

By joining CrossVue you’ll be making a direct impact on our growing Workday practice, regularly taking part in:

• Advising key stakeholders through selection, transformation, implementation, and configuration of Workday. Our consultants are hands-on involved in full-scale implementation, project management, change management, requirements and design, process improvement, testing, integration enablement support, overseeing supplier enablement, and best practices
• Contributing beyond client delivery, including, but not limited to recruiting, coaching, marketing, business development, practice development, operational improvement, and beyond
• Implementing performance improvement and cost-reduction initiatives
  
  

We're seeking a Client Account Leader to join our team, managing key client relationships and Workday deployment projects. This role bridges clients and internal teams, ensuring project success and driving company growth. You'll oversee the full project lifecycle, manage financials, resolve issues, and contribute to business development. This position offers an opportunity to make a significant impact in the rapidly evolving Workday ecosystem!

As a Client Account Leader, you'll have the opportunity to:

• Act as the senior point of contact for assigned client accounts, building and nurturing executive-level relationships
• Manage the full project lifecycle of Workday deployments, from initial scoping to final implementation
• Lead quarterly business reviews and strategic planning sessions with clients
• Collaborate with Sales and Pre-sales teams on opportunity identification and proposal development
• Work with the Resource Management team to staff projects appropriately
• Partner with Solution Architects to design tailored Workday solutions that meet client needs
• Monitor project health, risks, and issues, implementing mitigation strategies as necessary
• Drive adoption of Workday best practices and innovation within client organizations
• Manage project financials, including tracking against sold margin and actual margin targets
• Serve as the escalation point for client issues, coordinating with internal teams for resolution
• Lead and mentor cross-functional consultants, focusing on both technical and soft skill development
• Contribute to our internal knowledge base and best practices repository
• Represent our company at client steering committee meetings and occasional industry events
  
  

We're looking for someone with:

• 15+ years of experience in Workday consulting or similar enterprise software implementation
• 5+ years of client relationship management experience
• Strong understanding of Workday consulting methodology, offerings, services and delivery approaches
• Proven track record of managing complex projects and client relationships
• Excellent communication and presentation skills
• Demonstrated ability to manage project financials and contribute to revenue growth
• Adept at account planning and direct client selling to extend our footprint at assigned clients
• Knowledge and expertise in contract management and administration including MSAs, SOWs, and Change Orders
• Strong leadership and team development capabilities
• Excellence in stakeholder management
• Proficiency in using project management, resource allocation and CRM tools
• Workday certifications in multiple modules preferred
• Experience managing teams of 10+ consultants ideal
• Experience with change management and organizational transformation preferred
• Travel required (20-30% depending on client locations)
• Remote work flexibility with occasional in-person client meetings
• Fast-paced environment requiring the ability to manage multiple priorities
• May require flexible availability for critical client needs
  
  

CrossVue is a contemporary consulting firm providing the blueprint for modernizing client operations and processes through Workday. As a leading Workday advisory, deployment, and post-production support firm, we drive critical results for our clients and help them reach their transformation goals through the Workday platform. For more information, visit www.crossvue.com.