Managed Services Consultant

CentralSquare is a unique enterprise software company whose mission is to build safer, smarter, more connected communities. More than 8,000 public sector agencies trust CentralSquare solutions each and every day. We serve governments of all sizes, from small towns to major cities, to make delivering public services less costly and more efficient.

What We’re About

At CentralSquare, you’ll get the opportunity to work in a collaborative environment within a company that builds complex web-based enterprise applications for our Public Servants across North America. As over 250 Million citizens in the US are impacted by CentralSquare Software, we are on a trajectory to revolutionize the way agencies address citizens’ needs by improving quality of life and building safer, smarter communities...and we need great candidates to do it!

Looking to grow your career? That’s great! Hard work should be rewarded, and we are committed to cultivating careers while providing competitive compensation and a great benefits package, including tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Our flexible work environment also enables you to take advantage of an excellent work-life balance whether you are in office or working remotely.

The Role

CentralSquare is a leading provider of managed services, specializing in delivering cutting-edge solutions for public safety organizations. We seek a skilled and experienced Consultant to join our Managed Services team to provide technical advisory and system administration services to Public Safety Enterprise Suite customers. This includes providing technical guidance, overseeing issue resolution, and assisting with lifecycle management and product upgrades. This is a remote position, but it is expected to travel to the customer site as needed.

Responsibilities

• Manages and maintains Enterprise products and related databases to ensure highest performance.
• Monitor system performance and perform routine maintenance
• Routine data management & maintenance (backup jobs, statistics management, replication, etc.)
• Rollout of firmware updates, security patches, as required
• Provide product support
• Advise on product upgrades and enhancements.
• Support the evaluation and testing of upgrades to ensure they meet the client’s performance requirements.
• Supports the disaster recovery framework:
• DR failover systems
• SQL Replication
• CAD Down procedures
• Backup facilities strategies
• Assists in mobile networking solutions and planning for the MDC mobile network.
• Ensures best practices are applied for CentralSquare Systems security from a networking and engineering perspective (within the center and mobility solutions).
• Participates in meetings as needed.
• Participates in the established ticketing system.
• Participates in the training for customer staff and self.
• Attends technical training offered by CentralSquare to maintain a current knowledge of CentralSquare’s applications.
• Adheres to and promotes CentralSquare core values, vision, ownership in action and honoring commitments.
  

What You'll Bring to Numerator

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering (or related field) or equivalent work experience.
• 5+ years of experience in a professional development/support position
• 3+ years of experience with the Publice Safety Enterprise suite.
• Technical skills with knowledge of commonly used technology, concepts, practices and procedures of windows-based computer software and hardware.
• Understanding of relational databases with exposure to or experience with SQL servers and databases.
• Understanding of networking, TCP/IP protocol, and routing configuration.
• Experience creating or administering a large LAN/WAN environment.
• Understanding and experience managing a VM server environment.
• Must have knowledge of recent versions of Microsoft Windows, Server and SQL
• Experience managing Cloud-based applications is helpful but not required.
• Experience in the public safety industry/EMS is helpful but not required.
• Experience in complex Enterprise software is helpful but not required.
• First rate-interpersonal skills, positive client service skills, problem solving skills and writing skills necessary.
• Ability to handle multiple tasks concurrently, prioritizing and accurately completing items in a timely manner while in a potentially stressful environment.
• Be a self-starter and able to work independently as well as part of a team.
• Must possess demonstrated analytical an organizational skill and be able to resolve complex application problems.