Online Communities Peer Support Moderator

Salary: Up to AU$32.70 per hour + + Casual LoadingOnline Communities Peer Support Moderator

• Make a difference to young people by joining an innovative and well recognised national not-for-profit organisation
• Be part of a supportive and collaborative team
• Casual positions, Working from Home - Open to applicants around Australia
  
  

What is headspace National headspace is the leading youth mental health organisation in Australia. Recognised nationally, headspace helps thousands of young people, and their family and friends, access vital support through our headspace services in over 149 communities across Australia. To learn more about headspace and the services we offer, visit headspace.org.au. What is headspace's Online Communities Online Communities provides online peer to peer support via our online group chats to young people and family.Online Communities is part of the headspaceDigital Mental Health Programs , a division of headspace National which provides online support via digital mediums to young people and families across Australia. The headspace Online Community aims to provide opportunities for meaningful connection, peer support and real-time discussion about specific topics with peer workers. About the role Join our Online Communities team to provide peer support and moderation for young people aged 12-25. This role is all about creating a safe, welcoming online Group Chat space where young people can connect, share their experiences, and develop strategies and tools to navigate their mental health journey.

As part of this role, you will:

• Use your lived experience to facilitate a safe and supportive online Group Chat space for connection and sharing within our Online Communities.
• Work alongside a team of peer workers from across Australia.
• Receive training in peer work principles and online moderation to help foster an inclusive, supportive environment.
  
  

Who we're looking for someone who can

• Use your lived experiences with mental health challenges and recovery to empower and support young people in themed online Group Chats.
• Build trust, foster hope, and connect meaningfully with young people in our online community and Group Chats.
• Be familiar with our community guidelines and confidently remind others of their responsibilities.
• Encourage engagement by nurturing discussions, sharing stories, and supporting users in the online space.
• Create a welcoming, inclusive, and positive online Group Chat space through active and friendly moderation.
• Proactively identify and address content that doesn't align with our community guidelines.
• Collaborate effectively with other peer workers to ensure the smooth and successful operation of Group Chats.
  
  

What's on offer

• Remote based role on a casual basis
• Professional development opportunities
• A focus on wellbeing and commitment to diversity
• Casual hourly rate of $32.70 +25% loading
• Evening Shift penalty rates
  
  

How to apply

• Click on 'Apply Now' to view the position description and application questions, to complete your application.
• Your application must include a resume, response to the application questions and a cover letter telling us why you are the best candidate for the role considering the Key Responsibilities found in the position description
• For more information contact the online communities team at groupchat@headspace.org.au
• Applications will be reviewed as received, therefore interested applicants are encouraged to apply as soon as possible
• We will be reviewing applications as they are received and will close this advert once we have suitable candidates for interview.
  
  

To be eligible for this position you must

• Have the right to live and work in Australia
• Hold a valid Working with Children Check (WWCC) or equivalent, and/or pass all of the WWCC(s) required for this role (please note that for some roles, headspace requires WWCCs for other State/Territories in addition to your Home State)
• Satisfactorily undergo a headspace Police Check
  
  

headspace is committed to workforce diversity and to creating an inclusive workplace where all employees are valued, celebrated, and can contribute meaningfully. We encourage applications from people with lived experience of diversity to enhance the depth of skill and insight within our workforce. Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply for this role and all current vacancies. headspace is committed to being a child safe and child friendly organisation that recognises, respects, and promotes the rights of children, young and vulnerable people. headspace will provide reasonable personalisation for all candidates to participate equitably in the recruitment process. Please advise us should you require assistance.