HRx Expertise Specialist, Africa

We are looking for an experienced Human Resources Specialist who will help support both our valued employees and clients. As a dedicated HR Specialist, you will guide employees throughout their entire employment lifecycle and supporting clients with their HR needs. Promoting positive relationships with our supported employees is paramount, and you'll excel at gathering HR information, managing our HR database, and providing valuable assistance to supported employees dealing with HR-related matters. Also, you'll extend your expertise to our clients, ensuring seamless onboarding processes and addressing inquiries related to their employees' life cycles. To ensure success as an HR Specialist, you should have an understanding of employment law.

You will report to the HRx Manager Africa.

The team that this remote role is a part of is primarily based out of the EMEA region.

You Will

• Coordinate every aspect of the employment life cycle for our supported employees through close collaboration with global internal teams such as Immigration and Payroll teams, and external parties such as local service providers
• Provide expert-level support to our clients, managing client queries and advising on benefits, international payroll, expense reporting, and other HR matters acting as a regional expert
• Manage client relationships in conjunction with members of the client services team
• Increase employee satisfaction and retention amongst our supported employees with sincerity and passion, always with a customer service mindset
• Improve client satisfaction through quick onboarding timelines and always maintaining our resolution time SLA
• Manage and audit all HR records, including personal information, onboarding documents, personal documents, contract documents, and job-specific information
• Ensure compliance with the local employment law in every process and notify proper points of contact of any rectification needs
• Be aware of applicable Collective Agreements and partner with required teams to ensure compliance
• Collaborate with other teams who require regional-specific expertise (examples include but are not limited to Knowledge Base maintenance, and Product Development)
• Anticipate and identify potential issues, support the root cause analysis, and raise it to the concern teams while ensuring resolution
• Other responsibilities as assigned… as a high-growth company, we embrace supporting ALL areas of the business
• The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not construed to be an exhaustive list of all job duties performed by the personnel so classified. This job description may be amended occasionally depending upon the needs of the company and the Operations Department.

You Have

• Bachelor's degree in Human Resources or equivalent experience
• 3+ years of regional Human Resources experience required
• Business proficiency in the English language
• Conflict handling and resolution skills
• Advanced knowledge of employment law in South Africa
• Interest in international business and contributing at a consistently high level

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