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Client Executive – ServiceNow is very consultative and plays a critical, market facing role (clients and partners) and are responsible for building trust-based relationships in an industry where they have sophisticated knowledge of the intricacies and struggles that are inherent to the business. This role is not about Product and Services, it’s about solving business challenges with strategic process and Automation solutions. They may have been the customer or have been serving the industry for several years.
Role & Responsibilities
Consultative seller with an industry background who can demonstrate ServiceNow as a ground-breaking technology, is a strategic partner for clients, offering more than just products or services. They possess a comprehensive understanding of the nuances and problems within their industry, allowing them to empathize with their clients' needs and challenges.
Going beyond simply pitching a product; instead, they engage in important conversations with clients to uncover underlying issues and opportunities for improvement. Drawing on their industry expertise, they craft customized solutions that harness the power of ServiceNow's platform to drive real business transformation.
Building trust and credibility with clients, positioning themselves as a trusted advisor rather than just a vendor. They guide clients through the entire process, from initial discovery to implementation and beyond, ensuring that the solution not only meets immediate needs but also aligns with long-term strategic goals.
Success for a consultative seller with an industry background bringing to bear ServiceNow, understands that successful sales are about more than just closing deals—it's about establishing enduring relationships and delivering tangible value that drives meaningful change for their clients.
Lead your market and prepare business development strategies tailored to the targeted industry.
Maintain a short-term and long-term business development plan, reviewed, and aligned monthly.
Update job knowledge by participating in continuous learning opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Experience & Certifications Required
- 4 - 9 years selling professional services and/ or ServiceNow solutions (If not experienced directly with ServiceNow, must have strategic services selling experience with a focus in ITSM (HP, BMC, CA, or IBM) ServiceNow HIGHLY desired
- Deep Industry experience in one of the following: Banking, Financial & Insurance Services (BFSI), Healthcare Life Sciences (HCLS), Communication, Media, Technology (CMT), Manufacturing, Logistics, Energy & Utilities (MLEU), Retail, Consumer Goods, Travel & Hospitality (RCGTH) all desired!
- Excellent communication skills, integrity, and interpersonal skills with the ability to earn the trust of sophisticated customers and executives.
- May require some travel on an as-needed basis.
- 5+ years of direct solutions sales experience in the ITSM industry cultivating professional relationships and taking care of long sales cycles.
- Familiar with the regulations that drive the technology capture process and a strong advocate for the company.
- Proven track record to tell the Now story internally with GTM teams.
- Bachelor's degree preferred.
Salary And Other Compensation
Applications will be accepted until 12/20/24.
The annual salary for this position is between $133,000 - $156,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
