Operations Trainer (Remote)

Authority Brands Inc. headquartered in Columbia, MD is a leading provider of home services, building brands that support the success of our franchisees, as well as bettering the lives of the homeowners we serve and the people we employ.

Success Academy™ offers communication, sales, management, leadership, technical, and customer service training exclusively for Authority Brand’s franchise groups: Benjamin Franklin Plumbing®, Mister Sparky Electric®, and One Hour Heating & Air Conditioning®.

The Operations Training Specialist is responsible for designing, developing, and delivering high-quality training programs to franchise team members. This role will focus on providing instructor-led training (ILT) sessions, both in-person and virtually, and developing computer-based training (CBT) programs. The successful candidate will also coordinate travel to various franchise locations to ensure consistent and effective training across the franchise network.

Key Responsibilities

• Instructor-Led Training: Deliver engaging and informative instructor-led training sessions to franchise team members, ensuring content is clear, relevant, and practical for the roles being trained.
• Training Development: Design and develop new instructor-led training sessions tailored to meet the evolving needs of franchise teams. Collaborate with subject matter experts to ensure accuracy and alignment with organizational goals.
• Computer-Based Training Programs: Create computer-based training modules that support remote and self-paced learning, using interactive and multimedia elements to enhance understanding and retention.
• Travel Management: Coordinate and manage travel arrangements to franchise locations as required, ensuring smooth logistical planning and adherence to budget guidelines.
• Assist and formulate solutions to problems and training gaps
  
  

Professional Skills & Experience

• Demonstrate ability to remain agile and adaptive while maintaining optimal performance and delivery within a fast-paced, dynamic environment with competing priorities.
• A self-starter, able to work autonomously to deadlines without extensive oversight or direction
• G.E.D. or high school diploma required with 5+ years of experience in Learning & Development or direct field experience
• Bachelor’s degree in a related field is a plus.
• Demonstrate advanced written, verbal, and interpersonal communication skills
  
  

We believe our greatest assets are our employees, we offer competitive salaries and a full benefits package to include, PTO, paid holidays, 401(k) and more.

Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions however we do not sponsor Visa’s at this time.

Authority Brands Inc. is an Equal Opportunity Employer

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