Program Manager

Description

HyperGuest, is a dynamic start-up company that develops groundbreaking, game-changing technology for the international travel industry. We are growing and hiring a one-to-one Program Manager!

Responsibilities

• Serve as the primary point of contact for clients on a daily basis
• Guide customers through the development of the one-to-one program
• Act as the first point of contact for client escalations
• Ensure all parties involved are aware of and adhere to established processes
• Contribute to the alignment and management of project activities across all involved teams
• Analyze data and user feedback to identify key opportunities for impact
• Lead cross-functional teams to successfully onboard and manage new clients
• Maintain accurate client and interaction data in the CRM
• Become a subject matter expert in Hyperguest and our constantly evolving features
• Uphold high satisfaction standards and aim to exceed customer expectations

Requirements

• 2+ years of experience in the Travel industry
• International business experience is a plus
• Strong communication skills, both written and verbal
• Excellent verbal and written communication skills in English; additional languages (such as Spanish or French) are a plus
• Ability to build and maintain strong relationships both externally and internally
• Able to work independently while being a team player
• Strong analytical and critical thinking skills
• Solution-oriented mindset with a passion for overcoming challenges
• Organized and structured work style with the ability to analyze and provide recommendations